Michael Cusimano Email & Phone Number

Greater New Orleans Area

• Collaborating with CEO, CFO, and Director of Capital Markets to develop revenue recognition model and performance evaluation metrics.• Set objectives and strategies for the IT department• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits• Design and customize technological systems and platforms to improve customer experience• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization• Approve purchases of technological equipment and software and establish partnerships with IT providers• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance• Direct and organize IT-related projects• Monitor changes or advancements in technology to discover ways the company can gain competitive advantage• Analyze the costs, value and risks of information technology to advise management and suggest actions

• Develop IT Strategy by learning about the client’s business and advising the client on the technologies that can best support their business objectives.• Perform risk analysis by helping clients pinpoint risks associated with technology options.• Analyze all factors to determine that the technology options under consideration are fully aligned with strategic, compliance and operational objectives.• Conduct technology research and selection by strategically choosing from the multiple technologies that can be implemented for a particular project, guiding clients to select the best option for their business problem.• Perform technology cost analysis in determining the true value of a technology investment (capital expenses, operating expenses, etc.) and outline the return on investment and the total cost of ownership.• Provide formal planning and budgeting for client.• Manage technology-related vendors such as internet service providers, copy and print vendors, line of business application vendors and other service providers.• Manage all aspects of vendor selection/management such as the request for information process, RFP (request for proposal) creation, price negotiation, vendor selection, contract management, implementation management. • Manage day-to-day IT operations.

Provides project management and functional development efforts for all IT projects both in-house and for client base. Assists ownership business process refinement, strategic planning, and goal setting. Develops structured methodology for delivery of suite of the firm’s services. Collaborates on research and development initiatives aimed at expanding services and adding value to existing services. Sources new business opportunities via extensive personal and professional network. Acts and coach and mentor in the implementation of agile business practices. Chief IT consultant to clients. - Achieved 10% in operating cost savings through consolidation of web hosting services. - Implemented Agile development principals increasing production efficiency and transparency.- Assisted in securing ~$50,000 in additional annual revenues in less than 6 months. Foretasted to add over $160,000 of additional revenue before the end of 2015.

Greater New Orleans Area

Conduct all aspects of contract management for major clients to ensure third party vendors meet spending figures, service level agreements, and inventory levels. Serve as primary contact for Shell Global Contract management and renewal, involving 732 active sites in Canada, Latin America, and Europe. Work with 200+ third party vendors on more than 12K contracts, with responsibility for reducing missed SLA penalties and identifying other savings opportunities. Conduct annual Profit and Loss analysis, using data to conduct budgeting and strategic planning. Provide pricing and service benchmarks to clients and third party vendors. Identify sites with critical business needs and service gaps, putting contracts out for bid to align resources and service requirements.

New Orleans, La

Oversaw all aspects of day-to-day operations for major government institution during period of significant budgetary reductions. Conducted systems/software analysis and support, concept development, budgeting, staff training, and strategic and operational planning. Developed new Key Performance Indicators system to improve efficiency and reduce personnel costs. Conducted financial reporting and communicated data to superiors and regulators. Led department consolidation efforts required by law.

Built startup consulting firm from the ground up, winning contracts with state governments and private clients primarily in the dental sales industry. Outsourced various payroll, marketing, and insurance adjudication services to reduce costs. Outlined business and profit models to ensure successful long-term outlook and operations. Conducted outreach and marketing efforts to gain new clients.

Metairie, La

Created new sales accounts for Outsourcing Division, overseeing skilled sales staff and expanding total revenues. Managed all information technology requirements for entire corporation, including conversions, new systems, upgrades, security, and IT maintenance. Coached 20 IT employees during development of product suite that became major part of company’s core service offerings. Reported directly to senior leadership and participated in strategic and financial planning.  Designed and implemented end-of-month close-out procedures for Patient Balance Department, encompassing more than 300 doctors and 200 practices. Reduced average payout time from two weeks to three days.  Grew IT Department from two professionals to 20 during leadership tenure.  Played key role in developing new system that became the core of company’s consulting strategy, giving Orthosynetics a major competitive advantage in competitive marketplace. Successfully sold new system to 20+ clients before moving to different role.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Activities and Societies: Beta Gamma Sigma Honor Society

Bachelor'S Degree, Quantitative Business Analysis