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Results-driven and customer focused manager with wide range of experience managing world class claims processing and manufacturing operations. Proven project management background with emphasis on planning, evaluating, and executing continuous process improvements to maximize customer satisfaction and improve efficiency while minimizing waste and reducing costs. Well versed in all aspects of Medicare and Medicaid claims management, including CMS and HIPAA regulations, quality control, customer service, and team building. Excellent communicator and mentor; able to motivate cross-functional teams to peak performance.Specialties: • Customer Service• Team Building and Collaboration• Project Management• Quality Assurance• Resource Allocation• Process Improvement• Inventory Control• Employee Development• Training
United Healthcare - Community And State
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Claims Business ManagerUnited Healthcare - Community And State Nov 2016 - PresentEau Claire, Wisconsin Area
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Claims SupervisorUnited Health Group Apr 2009 - Nov 2016Responsible for leading a team of claims processors responsible for reviewing and paying behavioral health claims per members Medicare and Medicaid benefits for the OptumHealth line of business. -
Manufacturing Program ManagerSilicon Graphics Nov 2006 - Mar 2009Managed a cross-functional team to design and promote a product flow of remanufactured products resulting in $10 million in supplemental annual revenue. Services factory liaison responsible for delivering custom solutions to customers. >Facilitated discussions between Manufacturing, Sales, and Professional Services to develop, manufacture, and deliver custom solutions that met specific customer needs resulting in greater sales and increased revenue.>Implemented a Customer Opportunity Data Exchange (CODE) tool that captured custom configuration details, increasing traceability and accuracy that translated to greater customer satisfaction.>Assisted in the development and implementation of a new quote configuration tool that resulted in a smoother transition from quote to order entry, leading to greater efficiency and reduced cost, while improving order accuracy. -
Production ManagerSilicon Graphics, Inc. Apr 1999 - Mar 2009Directed manufacturing teams for a high end computer hardware manufacturer generating $430 million in annual revenue. Manufacturing Business analyst responsible for quality reporting. >Proactively identified employee strengths and weaknesses to develop a cross-training model that resulted in greater flexibility leading to a leaner workforce and better employee utilization.>Implemented an Oracle locator control system to more accurately track inventory on the production floor resulting in an increase in cycle count accuracy from 90% to >99%.>Designed and implemented an Oracle quality control module that significantly improved quality reporting contributing to reduction in customer mis-ship rates from 4% to 0.4% over the past 3 years.>Promoted safety awareness and education, cultivating a sense of ownership among employees, resulting in a decrease in accidents and drastic reduction in Worker’s Compensation insurance premiums.
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Engineering TechnicianSilicon Graphics Jul 1996 - Apr 1999Responsible for testing, troubleshooting, and repairing the Cray T3E Supercomputer. >Performed board level and system level testing and troubleshooting, that ensured systems met Silicon Graphic’s stringent quality standards.>Served as team lead, providing daily status updates to management for all systems in test.>Performed system installation and checkout at customer facilities world-wide, verifying systems met customer expectations before turning over to users.>Received top level government security clearance that allowed access to secure government sites to install and repair SGI systems.
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EngineerWeau-Tv Mar 1990 - Jun 1996Performed maintenance and repair on all electronic equipment used in the television studio, including cameras, tape machines, transmitters, etc. Provided technical support and guidance during live newscasts. >Implemented and maintained the station’s first integrated newsroom computer system tying each reporter and producer together on a single computer network providing a smooth flow of information, text, and video between the newsroom and studio.>Set-up and managed equipment for remote television broadcasts in varying locations and conditions resulting in numerous awards to the TV station for quality news coverage.
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Master Control OperatorWeau-Tv Sep 1989 - Mar 1990Operated the master control switchboard, switching between program sources and commercials with precise timing. Recorded programs and commercials for later playback, and monitored all transmitting equipment to ensure compliance with FCC guidelines.
Michael Czech Education Details
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Business Administration -
Cleveland Institute Of ElectronicsElectronics Technology And Troubleshooting I & Ii
Frequently Asked Questions about Michael Czech
What company does Michael Czech work for?
Michael Czech works for United Healthcare - Community And State
What is Michael Czech's role at the current company?
Michael Czech's current role is Claims Business Manager at United Healthcare -Community and State.
What is Michael Czech's email address?
Michael Czech's email address is mh****@****tel.net
What is Michael Czech's direct phone number?
Michael Czech's direct phone number is +171557*****
What schools did Michael Czech attend?
Michael Czech attended Cardinal Stritch University, Cleveland Institute Of Electronics.
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6cloverimaging.com, yahoo.com, hotmail.com, clovertech.com, clovertech.com, clovertech.com -
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Michael Czech
Cleveland, Oh -
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