- Working as part of a new, cross-functional team focused on accelerating product adoption and sophistication for SMB customers with the aim of driving renewal rates for our lowest touch accounts.- Providing Success services to 110+ accounts with a collective Annual Recurring Revenue just shy of $5 million. I have worked with a broad range of industries and have exposure to CRM best practices in all of these.Leading projects such as:- Building out a Tech-Touch Success strategy for the department. This involves surfacing product/service usage data signals which indicate account risk/opportunity and using these as triggers for email/in-product messaging campaigns and/or CSM involvement with that account.- This project has involved the use of Data Analytics (SQL, Looker) to determine what customer behaviours/actions strongly correlated with churn/renewal and using the results of this analysis to inform what High-Value Actions we seek to drive customers towards during their lifecycle.- Creating an end-to-end automated process for our SMB customers to request strategic calls with a Customer Success Manager. Or for their Account Manager (internal) to make this request on their behalf.

- Named Customer Success Manager to 35-40 of our 'Mid-Touch' accounts ranging from startups/SMBs to scaleups to corporate/enterprise-level businesses.- Received consistently positive feedback from customers which culminated in winning the Braze Customer Kudos award at our Business Kick Off.

Business Development Manager at HeadBox, the UK's only SaaS enabled marketplace for inspiring meeting, off-site and event Spaces. Our vision is to reinvent the global events industry through technology.

Kx systems, a subsidiary of First Derivatives was founded to address one of the most basic problems in high-performance computing: the inability of traditional relational database technology to keep up with the explosive escalation of data volumes. Since it's inception, the company's singular goal has been to provide its customers with the most efficient and flexible tools for ultra-high-speed processing of real-time, streaming and historical data. Kx Systems has a high-performance database, Kdb+, with a built-in programming language called q that sets the standard for time-series analytics.Acclaimed for its speed and performance in streaming, real-time and historical analysis of "Big Data" in the financial services, utilities, pharmaceuticals and the IoT space, Kx technology is increasingly being used by any business looking for a lightning fast scalable computing solution.My role at Kx in Singapore involves:- Generating and progressing leads for Kx's technology solutions from Manufacturers, Telcos, Utilities, etc. in the ASEAN region.- Generating new business for our Kx product suite, our Kdb+ training courses and our Capital Markets Consultancy practice within Asia.- Account Management.- Sourcing recruitment within the APAC region.- Making research organisations and universities aware of our free academic licensing of kdb+.- Engaging with Smart Cities initiatives in Asia who would need access to real-time analytics and queries.

As a Global Technology Marketing Executive of the largest software company in Ireland, my role is diverse and challenging.Kx is the world's fastest time-series database for financial data and is currently expanding into further industries including Telecommunications, Utilities, IoT, Pharmaceutical and Manufacturing. The Global Technology Marketing team is responsible for planning, implementing and tracking the overall marketing strategy across the capital markets and other industries.As part of my role, I report directly to the CEO and VP of Marketing and Sales. I am responsible for spreading brand awareness in the Asia-Pacific region. My tasks for this include: - Ensuring the FD and Kx message is clear, consistent and well communicated across the Asia-Pacific region.- Working with Global Marketing Manager on the coordination of events from conceptionthrough to completion.- Assisting FD in building out its social media strategy.I focus on the marketing of Kx for the Manufacturing industry. My tasks for this include:- Evaluating market trends to identify market threats and opportunities- Working closely with the Marketing and Development teams to create high-impact marketing collateral and promotional material- Technology marketing for promoting and selling FD’s software suite

I completed an internship in Zhuhai, China as a course consultant for International Futures. The company runs English language and hospitality training for hotels, including the Sheraton Hotel. During this internship, I found myself being active in many roles, specifically in writing up lesson plans and course materials for teaching.The internship has also given me the opportunity to assist in a classroom which has been very beneficial in giving me experience in education.