Michael D. Email & Phone Number

Harrisburg, Pa, Us

Responsible for maintaining profitable Parts Departments by managing inventory levels, obsolescence, vendor co-op funds, employee performance and morale, controlling expenses while increasing profit margins and revenue in three franchise locations. Monitor and built retail and wholesale business by establishing and maintaining customer relationships. Prepared month-end trend reporting which highlighted operational performance of Parts and Service Departments. Responsible for purchases, repairs, and safety of service and parts equipment. Worked with representatives to comply with all factory and local business requirements. Maintained employee safety through compliance of state and federal regulations. Compiled data for NADA reporting. Performed annual Parts inventory and reconciliation reporting for year end. Performed written damage repair estimates for customer and company vehicles.

Mechanicsburg, Pa

Provide excellent customer service by correctly identifying parts to meet their needs. Assist with parts decisions regarding inventory needed to maintain high level inventory standards to meet demands. Received and inventoried incoming special orders and stock inventory. Prepare claims for damage and obsolesce for Parts to be returned and reimbursed by the factory.

Mechanicsburg, Pennsylvania

Manage all aspects of the operations of the Parts Department. Developed wholesale model to attract and obtain new business as well as maintain sales loyalty to outside customers. Hire and train employees to become professional Parts Department Representatives.

I managed Parts Department operations to become a profitable and reputable department. Developed advertising and marketing strategies to promote business and increase sales. I maintained optimal inventory levels to fulfill customer needs as well as profitability for the dealership.

Started as Parts Driver / Counter Person when hired. Delivered and picked up Parts in a timely manner. I was later promoted to Parts Manager due to my display of knowledge and professionalism. I was responsible for inventory levels and sales of the Parts Department.