In my role as a Service Engineer at Microsoft, I focus on enhancing system efficiency and security, expertly managing digital networks, including VPNs and firewalls, to ensure secure operations. My responsibilities include:System Maintenance and Documentation: I handle system updates and create technical documentation to maintain consistency across projects. This ensures that all processes are transparent and efficient.Technical Support and Troubleshooting: I specialize in identifying and mitigating issues within distributed systems, ensuring infrastructure reliability and security. My proactive approach to problem resolution helps maintain seamless operations.Network Management: I oversee the management of VPNs, IP, TCP/UDP, VLANs, and firewalls, ensuring secure and efficient network operations.Project Management with Jira: I manage development tasks and supervise product testing, particularly during critical upgrades and migrations. Using Jira, I ensure all project activities are transparent and well-coordinated.Customer Support: I lead remote troubleshooting sessions to quickly resolve issues, thereby boosting user satisfaction. Utilizing Salesforce and email, I provide personalized support, build trust, and foster long-term relationships with clients and partners.Critical Incident Management: I play a pivotal role in managing critical incidents, leading rapid response efforts to restore services and minimize downtime. My experience in handling high-pressure situations ensures that issues are resolved swiftly and effectively, maintaining customer confidence and operational stability.Collaboration and Continuous Improvement: I work closely with the SRC team and cross-functional units to address customer feedback effectively. This collaboration contributes to maintaining Microsoft’s high service standards and drives continuous improvement.

Authored and published technical job descriptions to attract qualified candidates.Conducted pre-screening calls to assess applicants and technical abilities and fit.Crafted personalised recruiting emails to engage passive candidates with current jobopportunities.Managed the offer stage to ensure smooth and successful hiring processes.Utilised niche platforms, such as Stack Overflow and GitHub for targeted candidate sourcing.Implemented diverse interview methods to evaluate potential candidates effectively.Collaborated with IT team leaders to forecast departmental goals and staffing requirements.

Led recruitment efforts as the Principal Recruitment Specialist for a groundbreaking 8-billion-euro project at Intel, overseeing a new Semiconductor Manufacturing Facility in Leixlip, as wellas major projects in the healthcare, technology, and pharmaceutical sectors.Interacted directly with on-site management, including mechanical and electrical teams,operations managers, contract managers, construction managers, and various other keystakeholders.Conducted regular meetings with HR, the recruitment manager, and the project director toreview and adjust recruitment plans as needed.Collaborated with HR manager to coordinate interviews, CV submissions, and feedback fromhiring managers and contract managers to enable smooth and efficient recruitment processes.Maintained and updated employee records, including letters of offers, contracts ofemployment, certifications, and union membership details on a shared drive.

Managed the complete life cycle of the recruitment process, encompassing candidateidentification, phone screening, face-to-face interviews, and diligent follow-ups.Delivered exceptional customer service to both clients and candidates, building strongrelationships and maintaining accurate records of client and candidate details in the database.Conducted comprehensive CV screening and adeptly formatted resumes to present candidatesin the best possible light.Facilitated candidate interviews and provided comprehensive preparation support.Managed and curated various job roles within Arithons internal database and posted andedited client job listings on prominent websites, such as Indeed, IrishJobs, Monster, andCareerstructure via Yourecruit.Ensured all job postings remained updated, compelling, and promptly removed once filled.Utilised diverse resources, including the internal database and popular job websites toproactively search for candidates, leveraging Boolean strings to filter results and generatemore potential candidates.Cultivated strong rapport with clients and candidates alike, fostering effective communicationand understanding their unique needs.

Execute the complete life cycle of the recruitment process, from identifying the candidates, the screening by phone and the and follow-ups. Preparation of ads for recruiting websites.Advertising of vacancies on several work sites and daily update of candidates through advertising, search and network selection curriculums, selection of candidates to interview and evaluate the candidates for our client profile.Providing excellent customer service to clients and candidates. Updating and maintaining information of clients and candidates in the database. Using all available resources to search for candidates such as an internal database, Internet sites, cold calling and various recruitment practices.Worked closely with management / consultants to fully understand the position requirements, negotiations and understand the fluctuations of market rates. Organization of interviews and preparation of candidates for interviews.

Taught English to all age groups, from children, teenagers and adults.Followed the Speak Your Mind method. Worked with classes B1-B2-C1 with the Cambridge method (Reading, Speaking and Listening).Cambridge exam preparation, intensive studies Took part in the mock exams once a month on Saturday mornings. (preparing and correcting and grading completed exams)

Taught English to all age groups, from children, teenagers and adults. Worked with classes B1-B2 using the Cambridge method (Reading, Speaking and Listening).Cambridge exam preparation, intensive studies Took part in the mock exams. (Preparation of exams and grading completed exams)

Providing existing and new customers with quality customer service.Passionate in selling mobile phones, a range of wireless products, home landline, fixed broadband and car and different types of accessories.Built a strong rapport with all new and returning customers.Meet and exceed a quota for sales for individual and overall store targets. Assisting customers in troubleshooting their products and instructing customers on their proper use. Attention to detail at all times especially when dealing with cash and contracts. Dealing with difficult customers and attempting to mediate a satisfactory conclusion and handling volatile situations. Extensive experience in Microsoft Office programs including but not limited to: Outlook Express, Word, Powerpoint, Excel, Adobe acrobat and others.

Training and development, performance management, planning and providing tasks, planning rosters for staff 3 weeks in advance. Store operations: management of profits and loss, facility management, safety and security, loss prevention and cost cutting and most importantly hitting store targets on monthly basis. Product management: ordering, receiving, price changes, handling damaged products, stock orientation and ensuring 100% availability of all products for customers, opening and closing the store and dealing with staff issues that may arise Problem solving under a constant pressure on busy peaks. Liaising with Store manager and District manager Maintaining excellent customer service, interaction and assistance, Customer is key