Michael D Email & Phone Number

London, United Kingdom

• Managing a portfolio of key clients throughout the city and ensuring an impeccable security service is delivered throughout• Take ownership of all aspects of my portfolio including recruitment, training, service delivery, HR and invoicing• To hold monthly/quarterly meetings with clients to discuss operational detail and score KPI/SLA’s• Ensure all contractual commitments are met and liaise with customers on a regular basis to review contract performance and ensure standards are in accordance with Service Level Agreements• Review security procedures and use innovation to cut costs and implement a more robust security operation• Deliver sales presentations along with senior management team to retain/obtain business• Negotiate annual price reviews and budgets• Oversee the scheduling of all staff on my portfolio and ensure a sufficient level of trained response staff are available• Complete health and safety risk assessments as per company procedures• Complete performance management meetings such as investigations, disciplinarys and performance improvement plans, to ensure incidents are fully investigated and corrective action is taken• To develop staff and give them the relevant training needed to progress within their career. Identify training courses and create a development plan to ensure the individuals are supported• Complete annual appraisals to discuss performance and also set targets for the year ahead

London, United Kingdom

• Overall responsibility of the entire contract and the day to day operations• Liaising with stakeholders and hold regular meetings• Managing large events such as general elections, mayoral elections and the EU referendum• Provide local area intelligence regarding protests, demonstrations and counter terrorism activity• Attend security forums with neighbouring boroughs/businesses to discuss intel, best practice and innovation

London

• Working on my own initiative recovering outstanding money from British Gas customers• Attending police briefings and accompany police to execute warrants• Managing my time effectively and ensuring the assigned daily workload was complete• Prioritising workload and considering circumstances such as vulnerability, welfare and high risk customers

London, United Kingdom

• Managing a portfolio of clients throughout the city and ensuring an impeccable security service is delivered throughout• To hold monthly/quarterly meetings with clients to discuss operational detail and score KPI/SLA’s• Liaising with stakeholders and hold regular meetings

London, United Kingdom

• Working on my own, ensuring the scheduling is complete for my designated portfolio• Liaise with the security contacts on site to get timesheets, then ensure all reconciliation has been complete• Investigate and resolve any pay queries

London, United Kingdom

• Protecting the client’s infrastructure and stock• Remain vigilant and monitor members of public entering the premises to identify suspicious behaviour• Challenge customers who leave the premises carrying items which have not been paid for• Monitor CCTV and burn footage if requested by police• Follow procedures to ensure the Data Protection Act is adhered to• Write police statements and incident reportsBooking on/off employees• Ensuring employees lone working are completing their scheduled check calls• Covering unallocated duties• Operating an out of hours helpdesk facility on behalf of a managing agent. Adhering to strict procedures and guidelines in order resolve on site issues• Issuing out keys and carrying out key audits monthly• Deploying mobile supervisors to sites where assistance is needed

Tidworth

• Take part in physical training daily• Maintain the guns and carry out routine test to ensure the gun is in working order• Weapon handling which also involved firing ranges• Take part in regimental/battery exercises• Live firing exercises• Regimental guard and Fire Piquet• Trained in many various skills, including field craft, battlefield first aid, survival techniques, camouflage and concealment and gun machinery.