Michael D Email & Phone Number

London, United Kingdom

• Managing a portfolio of key clients throughout the city and ensuring an impeccable security service is delivered throughout
• Take ownership of all aspects of my portfolio including recruitment, training, service delivery, HR and invoicing
• To hold monthly/quarterly meetings with clients to discuss operational detail and score KPI/SLA’s
• Ensure all contractual commitments are met and liaise with customers on a regular basis to review contract performance and ensure standards are in accordance with Service Level Agreements
• Review security procedures and use innovation to cut costs and implement a more robust security operation
• Deliver sales presentations along with senior management team to retain/obtain business

London, United Kingdom

• Overall responsibility of the entire contract and the day to day operations
• Liaising with stakeholders and hold regular meetings
• Managing large events such as general elections, mayoral elections and the EU referendum
• Provide local area intelligence regarding protests, demonstrations and counter terrorism activity
• Attend security forums with neighbouring boroughs/businesses to discuss intel, best practice and innovation

London

• Working on my own initiative recovering outstanding money from British Gas customers
• Attending police briefings and accompany police to execute warrants
• Managing my time effectively and ensuring the assigned daily workload was complete
• Prioritising workload and considering circumstances such as vulnerability, welfare and high risk customers

London, United Kingdom

• Managing a portfolio of clients throughout the city and ensuring an impeccable security service is delivered throughout
• To hold monthly/quarterly meetings with clients to discuss operational detail and score KPI/SLA’s
• Liaising with stakeholders and hold regular meetings

London, United Kingdom

• Working on my own, ensuring the scheduling is complete for my designated portfolio
• Liaise with the security contacts on site to get timesheets, then ensure all reconciliation has been complete
• Investigate and resolve any pay queries

London, United Kingdom

• Protecting the client’s infrastructure and stock
• Remain vigilant and monitor members of public entering the premises to identify suspicious behaviour
• Challenge customers who leave the premises carrying items which have not been paid for
• Monitor CCTV and burn footage if requested by police
• Follow procedures to ensure the Data Protection Act is adhered to
• Write police statements and incident reportsBooking on/off employees

Tidworth

• Take part in physical training daily
• Maintain the guns and carry out routine test to ensure the gun is in working order
• Weapon handling which also involved firing ranges
• Take part in regimental/battery exercises
• Live firing exercises
• Regimental guard and Fire Piquet