Michael D. Email & Phone Number

Markham, Ontario, Canada

Responsible for the identification and screening, scope definition, design, planning, permitting, construction, budget forecasting, conflict resolution and project management of pipeline projects. Manage accurate end to end project management for the Region's portfolio of projects through project management practices and following the project lifecycle gating control process.Ensure compliance with all internal Company and external regulatory and municipal requirements and engagement of internal and external partners.Responsible for timely delivery of all distribution system related projects to the execution group with field-related execution accountability.Provide leadership, training and mentoring to staff to ensure project deliverables and customer satisfaction, including managing employee performance and development.Develop, refine, and update project management processes. Build, review and train on job aids, and training manuals.Represent Enbridge and the Planning Department at partner meetings, such as other Municipalities/Regions, MTO, utilities, developers or agencies to negotiate the company’s position on various planning issues or pipeline projects.

Oshawa, Ontario

Manage the analysis, design, and execution for reinforcement, replacement, and relocation of gas infrastructure projectsProvide scope recommendations and cost strategies to Asset Management for core capital projectsConsult with external stakeholders including project Consultants, Developers, Regions, Municipalities, MTO, and local Conservation Authorities. A focus on managing the development of policies, programs, planning, and implementation of natural gas projects.Manage stakeholder engagement, expectations and meeting facilitationManage a capital portfolio of $5M+ through field estimating, asset management investment approvals, forecasting, actuals, and financial closeoutManage multiyear project timelines and deliverablesProvide emergency 24-hour Planning support on gas damages

Following up with external contractors regarding service installs to make pro-active calls to customersEnsure positive relationships and open communication is maintained with external agenciesCommunicate with customers regarding their application for gas and expected timelinesMeet with external contractors and build working relationsPresent information of off-site meets with external contractorsManage and resolve customer complaints/inquiries in Supervisor’s absence Track all rush requests and approved rushes on a tracker that’s used in Manager meetingsContact with purchasing, accounting and contractors internal/externalManage and take customer complaint calls in Supervisor’s absence Determine appropriate permit requirements for gas applications

Analyzed and ran the weekly back order reportConducted monthly safety inspections for office and warehouseMade safety improvements monthlyIntroduced new safety measures to be incorporated in the officeEnsured employees were reminded of proper safety proceduresWorked alongside warehouse manager to resolve escalated safety issuesProvided on site assistance to external contractors Responsible for receiving and working invoices of goods and running a monthly onhold reportCreated work orders for internal and external contractors in SCMLiaised with purchasing, accounting, field workers and external contractors

Worked and maintained work queue in databaseManaged and rectified escalated customer complaints and inquiries in Supervisor’s absence Responsible for inputting design and non-design gas applicationsResponsible for tracking and filing pending and completed gas applicationsLiaised with contractors and customers to obtain missing/accurate gas application informationInvestigated and analyzed existing address history and gas applications Determined appropriate permit requirements for gas applicationsLiaised with Customer Connections Group for gas applications that require a load sheet

Provided users with first level technical support Responsible for providing deployment team with daily asset tag information Analyzed and provided trouble-shooting activities email issues Provided users with pre-migration and post-migration stepsResponsible for delivering new Outlook users with proper documentation Took inbound and outbound user enquiry phone callsValidated user’s workstation locations and asset tag information

Prepared daily and weekly conversion reportsUpdated customer information profiles for billing purposesTrained summer students on conversion activitiesAnalyzed function and technical contracts for inaccuracyWorked with consultants to finalize contractual documents for sign-off