Michael D'Angelo Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

I work in the Technology Services team where I manage the vendor/partner relationships with our key IT outsourced suppliers, where a Managed Services Agreement (MSA) is in place or an operational services agreement. My role requires strong interpersonal skills with Account Executives all the way through to Operational delivery teams.My aim is to improve service quality, reduce the cost of providing the service and deliver better business outcomes in a regulated financial services industry.

Melbourne

I was a member of the IT Service Management team , I measured and reported on the processes, applications and services Tabtech agreed to deliver to the business. My aim was to improve service quality, reduce the cost of providing the service and deliver better business outcomes.I worked with the Project Management Office (PMO), the Commercial team and the Service Delivery Managers/Operations Managers at Tabcorp’s Tabtech division which provides ICT services to the Tabcorp core business. I relished being a strategic element in the understanding of the business service level requirements (SLR) and developing service level agreements (SLAs) and Operating Level Agreements (OLRs) to create business value.

Melbourne, Australia

Asta is an end to end IT company offering outsourcing, hosting, web development and consulting services. I was a member of the senior management team to facilitate the Account Management group to drive process improvement and achieve the company’s goal of great customer satisfaction, maintaining the revenue stream and team harmony. My role was to be an Account Manager for its key customers in the financial, mineral exploration and semi government authority.

Melbourne, Australia

As a key member of the Incident Management team, I managed critical and high priority incidents within Telstra’s business systems.

Melbourne, Australia

My role was key to facilitating outstanding customer service. This included strong customer relationship management to increase customer engagement and retention. As urgent situations arise, it was critical that the Service Manager take immediate action to mobilize the appropriate people to resolve the situation quickly. As the Service Manager I was the central point for all client communications. My key customers were in the Utilities and Telecommunications industry.

Melbourne, Australia

I was accountable and responsible for the total customer orientation through account/service management for our global customer Agfa in the Asia Pacific region. This was for the provision of Service Desk, Desktop Support, LAN Administration, Server and Asset Management.