Mike Beaumont Email & Phone Number

Arvada, Colorado, United States

Denver, Colorado, United States

Spearheaded the onboarding of banking/financial institution customers, located throughout North and South America, to Entrust’s issuance as a service (SaaS) payment card activation platform, Instant Financial Card Issuance. ⇛ Held technical kickoff calls with customers to gather technical requirements and identify their unique payment card encryption keys and settings.⇛ Shared information with project managers dedicated to larger-scale customer accounts. ⇛ Supervised 10-13 installers working on up to 80 concurrent projects; directed software installation and configuration, connection of software to customers’ core banking systems, testing, go-live, and training of customer personnel. ⇛ Oversaw trouble tickets in Jira and escalation of issues to appropriate teams for problem resolution. KEY ACHIEVEMENTS★ Onboarded a Chilean customer that used a custom web API. Collaborated with the internal development and implementation teams and the customer’s development team to test customer code. ★ Redesigned the customer training program; created two training modules, an administrative and a card production module, and ensured the correct employees participated in each training session. ★ Reduced customer retraining requests by approximately 25% and boosted customer satisfaction scores.★ Played a key role in the implementation of Splunk, utilizing its capabilities to thoroughly examine extensive data logs; focused on analyzing the intricate data flow between customers’ core banking and payment card activation systems.★ Increased customer satisfaction scores by between 12% and 15% over 2 years.

United States

⇛ Collaborated with 3rd-party vendors to integrate customers’ core banking systems with Entrust software. ⇛ Performed application, database, and network troubleshooting to resolve complex issues. ⇛ Reported project status and metrics to senior leadership. Onboarded and trained new team members.KEY ACHIEVEMENTS★ Facilitated the onboarding of the first 200 customers (North/South America) to the new cloud solution.★ Created and implemented a customer-facing pre-installation checklist that reduced implementation time by ~20%.★ Added a customer environment verification step to the pre-installation process to ensure customers had completed all required steps in preparation for installation; reduced missing deliverables and avoided delays.★ Partnered with a team member to build a dedicated knowledge repository in Confluence to house technology and approval process documents for the cloud-based product.

Denver, Colorado, United States

Led, trained, and mentored a team of around 30 installers tasked with remote and on-site implementation of on-premise instant issuance software onto customers’ internal Windows networks. Completed on-site and remote customer deployments onto banking and financial technology platforms.⇛ Interfaced with customer card activation vendors to set up card scripting and encryption. ⇛ Ensured required hardware, such as printers, communicated effectively with Entrust software.⇛ Participated in planning meetings for DevOps and CloudOps development. ⇛ Accommodated customers’ technical knowledge disparities, performing installations at huge offices with large IT teams and small bank branches where office managers doubled as IT leaders. KEY ACHIEVEMENTS★ Partnered with cross-functional teams to develop installation and documentation processes for Entrust’s instant financial issuance cloud solution. ★ Established parameters for a highly secure data center in Aurora, CO to maintain a 24/7 team member presence to access and troubleshoot critical elements of the cloud product.★ Earned the Entrust Excellence Award for collaborative work toward launch of the instant financial issuance cloud solution (2019).

Englewood, Colorado, United States

Provided Tier 2 remote technical support to customers according to service-level agreements (SLAs). ⇛ Interfaced frequently with industry vendors such as FIS, Fiserv, Visa, and PSCU.⇛ Gained detailed knowledge of EMV (Europay, Mastercard, and Visa) payment card systems, including EMV data transaction flow, EMV card data personalization, card applications, PCI (Payment Card Industry) compliance, cryptography and key management, and different plastic and chip types.

Greater Denver Area

Managed the software implementation project lifecycle for law firm customers. ⇛ Met with customers to identify key requirements and define project scope. ⇛ Analyzed clients’ business processes to develop customized procedural improvements. ⇛ Configured software to meet customers’ needs and drive productivity increases. ⇛ Developed and implemented project plans and schedules; performed on-site deployment, configuration, testing, and customer training, facilitating a start-to-finish transition.

Woodland Hills, Ca

Directed operations for a 30-employee law firm engaged in homeowners’ association law. ⇛ Handled all business functions, including budgeting, finance, marketing, HR, revenue/profitability tracking, project management, and information technology.KEY ACHIEVEMENTS⇛ Planned and managed a project to transition 1,000+ collection cases from an on-prem system to a cloud-based solution that enabled HOA leaders to access their cases without placing calls to collectors.