Michael D'Elia Email & Phone Number

Apex, North Carolina, United States

Wine sales rep in the off premise sector

Apex, North Carolina, United States

Raleigh, North Carolina, United States

Wine sales distributor in the off premise sectors.

Raleigh, Nc

Responsible for a sales route, merchandising Anheuser-Busch products in an established area of the Raleigh market.• Manage and achieve sales goals while maximizing profitability in all accounts through selling techniques and protocols.• Provide superior customer service in accounts and maintain professional relationships with store management to better optimize sales opportunities.• Partner with accounts to enforce marketing promotions through placement of displays.• Review an… Show more Responsible for a sales route, merchandising Anheuser-Busch products in an established area of the Raleigh market.• Manage and achieve sales goals while maximizing profitability in all accounts through selling techniques and protocols.• Provide superior customer service in accounts and maintain professional relationships with store management to better optimize sales opportunities.• Partner with accounts to enforce marketing promotions through placement of displays.• Review an account’s sales data and then place well thought out, strategic sales orders in order to maintain acceptable inventory levels.• Ensure the inventories are accurate and fresh according to company standards. Show less

Raleigh, Nc

• Responsible for a sales route, merchandising Anheuser-Busch products in an established area of the Raleigh market.• Manage and achieve sales goals while maximizing profitability in all accounts through selling techniques and protocols.• Provide superior customer service in accounts and maintain professional relationships with store management to better optimize sales opportunities.• Partner with accounts to enforce marketing promotions through placement of displays.• Review an… Show more • Responsible for a sales route, merchandising Anheuser-Busch products in an established area of the Raleigh market.• Manage and achieve sales goals while maximizing profitability in all accounts through selling techniques and protocols.• Provide superior customer service in accounts and maintain professional relationships with store management to better optimize sales opportunities.• Partner with accounts to enforce marketing promotions through placement of displays.• Review an account’s sales data and then place well thought out, strategic sales orders in order to maintain acceptable inventory levels.• Ensure the inventories are accurate and fresh according to company standards. Show less

Apex, Nc

• Coordinated with the store management and the loss prevention team to help reduce shrink by sixty-five percent from 2011 to 2012, resulting in a savings of $235K, positively impacting the store’s profit margin.• Detected, deterred, investigated and resolved any violations of company policies including criminal activities such as theft and fraud reducing company loss.• Conducted investigations pertaining to highly confidential information by obtaining evidence, taking statements, and… Show more • Coordinated with the store management and the loss prevention team to help reduce shrink by sixty-five percent from 2011 to 2012, resulting in a savings of $235K, positively impacting the store’s profit margin.• Detected, deterred, investigated and resolved any violations of company policies including criminal activities such as theft and fraud reducing company loss.• Conducted investigations pertaining to highly confidential information by obtaining evidence, taking statements, and writing case reports that provided information for courtroom testimony as needed.• Chaired weekly safety team meetings to ensure a safe shopping and working environment for associates and members by communicating and executing safety policies, procedures, and action plans in order to prevent and /or minimize incidents or accidents; as a result associate accidents decreased by eighty percent in 2012, equating to a cost savings of $165K, increasing the store’s net profit.• Facilitated targeted training to associates and managers and identified their roles in shrink prevention, emphasizing a team approach.• Skilled in the operation of security within the store by ensuring operational status of the CCTV system and other theft deterrent devices.• Supervised asset protection team responsible for protecting shareholders investments, by securing and safeguarding the assets of the facility by following company policies and procedures related to the detection, apprehension and processing of shoplifters, who were involved in suspected theft activities. AP team reduced theft loss by 50%. Show less

Coordinated with the store management and the loss prevention team to help reduce shrink by sixty-five percent from 2011 to 2012, resulting in a savings of $235K, positively impacting the store’s profit margin.Detected, deterred, investigated and resolved any violations of company policies including criminal activities such as theft and fraud reducing company loss.Conducted investigations pertaining to highly confidential information by obtaining evidence, taking statements, and writing… Show more Coordinated with the store management and the loss prevention team to help reduce shrink by sixty-five percent from 2011 to 2012, resulting in a savings of $235K, positively impacting the store’s profit margin.Detected, deterred, investigated and resolved any violations of company policies including criminal activities such as theft and fraud reducing company loss.Conducted investigations pertaining to highly confidential information by obtaining evidence, taking statements, and writing case reports that provided information for courtroom testimony as needed.Chaired weekly safety team meetings to ensure a safe shopping and working environment for associates and members by communicating and executing safety policies, procedures, and action plans in order to prevent and /or minimize incidents or accidents; as a result associate accidents decreased by eighty percent in 2012, equating to a cost savings of $165K, increasing the store’s net profit.Facilitated targeted training to associates and managers and identified their roles in shrink prevention, emphasizing a team approach.Skilled in the operation of security within the store by ensuring operational status of the CCTV system and other theft deterrent devices.Supervised asset protection team responsible for protecting shareholders investments, by securing and safeguarding the assets of the facility by following company policies and procedures related to the detection, apprehension and processing of shoplifters, who were involved in suspected theft activities. AP team reduced theft loss by 50%. Show less

Prepared strategic schedules on a weekly basis for the electronics area and for other hourly associates ensuring sufficient coverage for optimal customer service.Performed interviews and hired for key hourly associate positions throughout the store to maximize associate performance.Analyzed daily financial reports, such as the P&L to ensure cost effective and best business practices were executed in order to maintain merchandising standards of excellence, as a result my team met 95%… Show more Prepared strategic schedules on a weekly basis for the electronics area and for other hourly associates ensuring sufficient coverage for optimal customer service.Performed interviews and hired for key hourly associate positions throughout the store to maximize associate performance.Analyzed daily financial reports, such as the P&L to ensure cost effective and best business practices were executed in order to maintain merchandising standards of excellence, as a result my team met 95% of their deadlines.Worked in a team environment involving customers and employees to continually improve the way our business was conducted, ensuring elite customer service and excellent associate rapport.Performed yearly evaluations of associates’ performance and implemented situational coaching for the improvement process when appropriate. Show less

Responded effectively with the Corporate Office, Store Management, Customers and Associates answering questions concerning merchandise issues, and provided requested assistance as needed by email, requested reports and verbal communication.Monitored area for signs of theft and potential security risks, and contacts management or in-store Loss Prevention officers when problems are identified.Organized and separated various reports for management; summarized relevant… Show more Responded effectively with the Corporate Office, Store Management, Customers and Associates answering questions concerning merchandise issues, and provided requested assistance as needed by email, requested reports and verbal communication.Monitored area for signs of theft and potential security risks, and contacts management or in-store Loss Prevention officers when problems are identified.Organized and separated various reports for management; summarized relevant information.Ensured a safe and clean environment by maintaining safety standards and training associates. Show less

Serviced and resolved income collection inquiries from customers on CMO securities.Credited principal and interest payments due customer accounts.Researched and identified payables

Franchise owner of a product delivery route specializing in 40+ specialty food products.Developed positive relationships with outside managers increasing sales for North-Eastern region.Maintained daily all budget records and invoices dealing with suppliers and customers.

Managed over 25+ employees responsible for daily maintenance of over 100 guest suites.Served as the Manager on Duty for evening and weekend shifts.Performed annual reviews in accordance with company standards.Managed 25+ personnel responsible for daily housekeeping maintenance of all guest suites.Responded to and followed up on any client complaints and requests to ensure guest satisfaction.Delegated all of the daily job responsibilities to members of the staff.

Supervised 15+ personnel in all aspects of front desk operations of a large New York luxury hotel.Expedited all guest requests in a timely manner to ensure hotel customer satisfaction standards were met.Implemented training/coaching sessions for both new and current employees.

Associate'S Degree, Hotel, Motel, And Restaurant Management

Associate Degree, Hotel & Restaurant Management