Michael Harmon Email & Phone Number

Spokane, Washington, United States

• Led the design and implementation of data-driven performance management and quality improvement programs and ensured alignment with MultiCare's overall strategy
• Coordinated closely with the Performance Analytics team, collaborating with data analysts, developers, and data architects to achieve organizational objectives
• Delivered executive presentations providing updates, interpreting critical data measures and designing recommendations, collaborating closely with executive team to design, set and measure new annual targets
• Coordinated with the Quality Assurance team, working with the Lead Patient Safety Officer and leadership teams to interpret and utilize patient safety data, creating and implementing unique reporting functions
• Developed performance improvement programs through collaboration with top-level executives, proficiency in data experimentation, and analysis of datasets to ensure improvement of performance by 40%
• Act as subject matter expert on Quality Analytics process, leading training and development for all levels of staff and building relationships with key stakeholders to enhance quality improvement initiatives

Nashville, Tennessee, United States

• Collaborated closely with upper administration and Subject Matter Experts (SMEs), providing expertise on data, reporting, and quality improvement initiatives for 3 regions with the state of Tennessee
• Developed standardized reporting and dashboards to enhance population health initiatives in Tennessee, including improved clinical and financial operations for TennCare
• Implemented an Operations Scorecard, enabling comprehensive tracking of trends, benchmarking progress, and identifying opportunities for continual quality enhancement

Greater Nashville Area, TN

• Oversaw reporting and analytics functions, leading team of analysts working to build strong analytical foundation for the organization, improve team performance and create process improvement
• Created executive dashboards and collaborated closely with executive teams to design, interpret and train leaders on the dashboard capabilities and features
• Led the implementation and updating of quality scorecards and clinical dashboards for Fiscal Year 2013 and 2014, integrating new measures and targets to drive continuous process improvement
• Served as the Care Reliability Clinical Leader, leading initiatives to enhance clinical redesign, optimize outcomes, and ensure efficient utilization across organization’s Top 10 diagnosis-related groups (DRGs)
• Facilitated successful quality of care projects by collaborating with clinical councils, establishing dedicated SharePoint sites for streamlined project tracking, and ensuring efficient information updates
• Enhanced utilization of Statit statistical software, to identify opportunities to improve quality care, implementing strategic changes

Franklin, TN

• Implementing consistent business requirements/reporting process including metric templates and quality testing.
• Project Manager for Business Intelligence projects including the development and use of standard key performance metrics (financial, utilization, clinical, satisfaction, and operational).
• Successfully meet all reporting deadlines for internal and external customers.
• Demonstrate report functions and design through group and individual presentations.
• Support ad hoc reporting requests from account teams or management by providing data expertise, metrics, reports, and analysis.

Franklin, TN

• Support all Performance Improvement teams and successfully met a $4.8M cost savings goal for Northeast Methodist Hospital in San Antonio, TX.
• Successfully lead the General Support Team with $1.6M cost savings goal by negotiating new contract prices and eliminating non-value added items for Conroe Regional Medical Center in Conroe, TX.
• Implemented Total Hip Replacement (THR), Total Knee Replacement (TKR), and Transfusion Scorecard to utilize best physician practices and successfully reduced transfusions with a cost savings of $121,000.
• Leader on data pulling and building of the Cath Lab and Surgery scorecards to maximize best staffing and medical practices.
• Expert user of multiple hospital systems and implemented statistical scorecards to support the Subject Matter Experts and improve processes.

• Successful LEAN Project Manager for projects including Emergency Department, Orthopedic Service Line, Operating Room, and Acute Care Units to decrease direct costs, improve processes, and patient satisfaction.
• Oversee LEAN department and all statistical (Six Sigma) analysis for successful completion of projects.
• Reduced Emergency Department Patient Times and Incremental Overtime Costs for Acute Care Units.
• Project lead on implementing EPSi Budget Manager, Reporting Module, Service Line Module, and scorecards.
• Transfusion reduction for THR and TKR procedures with savings of $100,000.
• Project Manager for utilization of operation rooms and market share. Estimate a Return of Investment (ROI) of $1.2M by providing increased opportunity for surgeon block times.

Everett, WA

• Provided support/training on HPM/HBI and clinical systems with physicians, nurses, and administration.
• Implemented clinical, financial, and benchmark dashboards and databases for the Emergency Department, Critical Care Unit, Infection Control, Blood Conservation Program, Hospitalist, and Nursing Units
• Successful Six Sigma project management included decreasing Emergency Department discharge time, minimized infections in Infection Control department; decreased direct costs used by Medical Hospitalist Team, improved.

Bachelor Of Arts - Ba, Statistics

Activities and Societies: Math tutor and statistician for the Spokane Chiefs Hockey team.

Master Of Business Administration (Mba), Health/Health Care Administration/Management