Highly motivated and customer focused IT Support/Field Service Technician/IT Service Specialist with10+ years of experience in IT and Networking Field, including hardware and software support and customer service. Well-organized and attentive to details, works carefully to troubleshoot systems. Strong desire to assist others and provide great service to clients. Hands–on experience with providing Break/Fix support and managing your expectations.
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Information Technology ProviderField Nation Apr 2017 - PresentMinneapolis, Minnesota, UsOver 266 jobs with over 30 clients - Projects with: Corp: Chase, Citibank, Citigroup, UBS, Met Life, Cintas: - Worked independently and with team of engineers to install and replace (thin-client migration) users in a large LAN environment, with cable management. Provided desktop support for connectivity and access to applications – including Microsoft Office 365 and CRM. Worked with users to migrate and map printer connectivity to desktops. Responded and resolved user issues related to connectivity, including email and user-defined permissions.– Retail: – Starbucks – Replacement of Cisco and Juniper production servers in rack, as well mapping to location-specific corporate parameters. Replacement of outdated printers to new equipment, with cable management. – Banks: (Bank of America, Wells Fargo) - installation of Cisco routers, Sonic Wall firewalls with remote support. – Replacement of Dell servers, Cisco routers, switches – Restaurants: (Chili's, Olive Garden, Checkers, Popeyes, Bob Evans,Taco Bell many others) : Replacement of Kitchen controllers, servers, terminals, POS and credit processing equipment, printers, network equipment. – Retail: (Racetrack, 7-11, clothing stores) Replacement and installation of Fuel controllers, Terminals, Credit processing equipment, POS – Hotel: Universal studios, Hard Rock Orlando : Installation and intranet internal Mapping of alarm systems throughout facilities. Other projects include: Working with Field Technicians and managing their workflow, as it relates to the KPI's and SLA's set by mangement.Working with and providing support for Microsoft Excel and Office 365 -
Director Of Business DevelopmentNext Level Sep 2015 - PresentNew Business - Account management and Customer Service Developing and Implementing Marketing and Internet campaign/Strategies. CRM/ACT Database Management.
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It Installation/Support TechPeak Interactive Sep 2015 - PresentContact work involving IT projects with clients such as Citigroup, UBS, Metlife and Chase. End user support for connecting to network/database domain.
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Director Of Business DevelopmentCiotech Apr 2013 - Oct 2015Inside sales. Cold-calling/Prospecting to prospects, research, canvassing to various industries. CRM/Salesforce Database Management. Manages sales process to completion to C-level. Account Management after the sale. Implemented Internet/Marketing campaigns to from inception to completion.
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Inside Sales/Marketing /Service Coordinator /Project ManagerWestshore Technologies Oct 2009 - Mar 2013Tampa, UsIT Account Management, Marketing, and Sales; Responsible for software management, product fulfillment and Sales.Project Management ; Effective in handling technically complex service related calls. Experience in Managing a team of engineers for scheduling and priority level based execution. * B2B appt setting to c-level executives. 75-100 calls a day, 1-2 new appts. set per day. * Effective in presentation skills with persuasive negotiations and closing. Bonuses awarded on 3 appts set in a day; Goals achieved weekly. -
Verification SupervisorAgora Marketing Solutions Feb 2009 - Oct 2009Promoted in house from SSA Representative to Verifier within 1 month of employment. * Handle sales calls in relation to Magazine/Sweepstakes promotion and one-call close. * Achieved Top Sales - volume based on 30%+ convergence (calls to sales closed), Captured dollars per sale, measured weekly and commission/bonus based on performance.
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Sales / Loan OriginatorThe Mortgage Store, Inc Jan 2006 - Jan 2008Responsible for contacting potential clients, offering direction and guidance throughout the loan process and closing. * Duties included prequalification, setting the initial appointment, meeting face to face with clients both inside and outside the office, analyzing complex financial data and maintaining customer loyalty throughout the sales cycle to the closing. * Responsible for generating, maintaining and growing a client base of new/existing. Consistently closed over $20,000 monthly in fees, and averaged over $600,000 - $900,000 in overall generated volume monthly.
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SalesRainsoft / Discovery Marketing Jan 2001 - Jan 2006Water and Air Treatment Sales * Responsible for converting leads into sales. * Proven ability to close and persuade to make same-day decisions, prospecting and generating referrals. * Awarded 3x Top producer in office for 2007. * Top 10 in the nation for the company out of 120+ employees for 2007. * Awarded #1 outside salesman of West Coast region for 2003. * 16 time recipient of the silver award and 5 time recipient of the gold award for sales. * 42 time recipient of Salesman of the week award. * 20 time recipient of the prestigious "Producers Club" ($35,000 installed) * Awarded Bonus trip to Vegas for high production.
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Physicians Sales Account ManagerAnalgesic Healthcare Jan 1997 - Jan 2001Responsible for maintaining and growing databases consisting of chiropractors, physical therapists, and clinic staff to educate, provide service, and offer on-going product knowledge in regards to medical equipment. * Created nationwide database of over 150 chiropractors and physician accounts. * Promoted to lead closer for new business contacts that were delegated to sales force, while maintaining current business. * Motivated and training for reps to increase sales.
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Internet Proiect/SalesIbm Jan 1995 - Jan 1997Armonk, New York, Ny, UsProvided Marketing Communications for sales leads in qualifying and generating new business to both existing clients and Fortune 100 end users.
Michael D. Harter Education Details
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Liberty UniversityMarketing - Minor: Journalism -
Center For Technology TrainingComptia A+ - Comptia Network + -
Cisco Networking AcademyCisco Sales Expert: Certified - Cisco Unified Communications Express Account Manager -
New Horizons Technical SchoolCompita Security + - Cisco Icnd1 (Pending)
Frequently Asked Questions about Michael D. Harter
What company does Michael D. Harter work for?
Michael D. Harter works for Field Nation
What is Michael D. Harter's role at the current company?
Michael D. Harter's current role is The Right Choice for all your IT needs.
What schools did Michael D. Harter attend?
Michael D. Harter attended Liberty University, Center For Technology Training, Cisco Networking Academy, New Horizons Technical School.
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