Michael Hibbert Email & Phone Number

Wesley Chapel, FL, US

• Collaborate closely with the CEO on branding initiatives, aligning the company’s image with its values. Continue to develop and implement cohesive systems and processes to enhance operational efficiency. Work.
• Streamline operations and automated repetitive processes, significantly boosting productivity.
• Integrate various divisions within the organization, fostering a unified and collaborative environment.
• Empower, mentor, and coach agents and team leads, fostering professional growth and development.
• Manage projects from inception to completion, ensuring timely and successful delivery.
• Create and implement farm areas for individual experts, optimizing regional expertise.

Lexington, KY, US

• Managed and oversaw all US operations, ensuring consistent performance, alignment with company goals, providing visionary leadership, and outlining strategic direction across all regions. Played a key role in executing.
• Applied Lean Six Sigma techniques to optimize production and increase incremental revenue in warehouses.
• Cultivated and maintained strong internal and external relationships to support business objectives.
• Conducted detailed lease abstractions to ensure alignment with lease agreements.
• Reorganized job titles and executed cross-training programs, streamlining production, and enhancing efficiency.
• Developed comprehensive business plans to guide future growth and expansion.Business Development and Talent Management

Lexington, KY, US

• (subsidiary of Tempur Sealy International)Boosted gross revenue by 218% in 2 years through pricing, operations, and sales strategy overhaul. Established Mission, Vision, and Values. Oversaw brand evolution, budgets.
• Revamped retail operations by identifying top stores, streamlining staffing and recruiting procedures, and updating Retail Management Systems.
• Enhanced profitability through expense control, sales forecasting, and revenue trend analysis.
• Reduced turnover from 95% to 12% by engaging employees and implementing flexible scheduling.
• Developed the Employee Help Wall, mentored employees, and designed new auditing procedures with a 100-point scorecard.
• Created company policies, the Florida Hurricane Preparation & Evacuation guide, and managed compliance and brand reimaging initiatives.

Los Angeles, CA, US

• Managed operations at Airport Center, a $175M asset, including three 14-story buildings, two hotels, and a 7-floor parking structure. Built strategic relationships with partners, forecasted revenue, developed business.
• Conducted lease abstractions and negotiated contracts for over 220 businesses and 2 hotels and facilitated the sale of a building to a hotel investor.
• Increased parking revenue to $9M in one year through flex rates and space optimization and added 65 revenue-generating spaces.
• Implemented a centralized transportation dispatch, automated gates, and risk management improvements, saving approximately $700K.

Estero, FL, US

Estero, FL, US

• Oversaw the “University Branch New Hire Room” and designed its processes. Reduced turnover by 50%, promoted 28 candidates (including 9 to management), and established the Net Promoter Score standard in the Southeast.
• Promoted 2 satellite locations to established branches, and managed the 3rd largest branch regionally and 7th nationwide.
• Built relationships through sales blitzes and marketing, consistently exceeded business plans by 10-35%, and ranked #3 in the U.S. for revenue growth.
• Piloted the global “Channel Management” position and achieved 294% revenue growth from 2013 to 2014, and 35% from 2014 to 2015.

Bachelor Of Applied Science (B.A.Sc.), Gerontology And Nursing Home Administration

Funeral Service And Mortuary Science

Athletic Training And Psychology