Collaborate closely with the CEO on branding initiatives, aligning the company’s image with its values. Continue to develop and implement cohesive systems and processes to enhance operational efficiency. Work consistently to define the company’s mission, vision, and values, while establishing robust footings throughout operations, finance, sales, and marketing.Operations Governance• Streamline operations and automated repetitive processes, significantly boosting productivity.• Integrate various divisions within the organization, fostering a unified and collaborative environment.• Empower, mentor, and coach agents and team leads, fostering professional growth and development.• Manage projects from inception to completion, ensuring timely and successful delivery.• Create and implement farm areas for individual experts, optimizing regional expertise.• Utilize SWOT analysis to identify strengths, weaknesses, opportunities, and threats, driving strategic improvements.Financial Leadership• Develop and manage budgets, monitored P&L for financial performance, and ensured financial stability.• Conduct investment analyses for strategic decisions and led contract negotiations.• Establish and maintain banking relationships for short sales, foreclosures, and auctions.Sales and Marketing• Organize and lead structured marketing campaigns to drive sales and brand visibility.• Design and employ innovative techniques for generating new leads and business opportunities.• Restructure and launch a luxury website to enhance the company’s online presence.

Managed and oversaw all US operations, ensuring consistent performance, alignment with company goals, providing visionary leadership, and outlining strategic direction across all regions. Played a key role in executing the merger of Sleep Outfitters USA with the Outlet crafting comprehensive business plans to guide future growth and expansion.Organizational Processes• Applied Lean Six Sigma techniques to optimize production and increase incremental revenue in warehouses.• Cultivated and maintained strong internal and external relationships to support business objectives.• Conducted detailed lease abstractions to ensure alignment with lease agreements.• Reorganized job titles and executed cross-training programs, streamlining production, and enhancing efficiency.• Developed comprehensive business plans to guide future growth and expansion.Business Development and Talent Management• Empowered, mentored, and coached employees, fostering talent development, and building a robust team.• Achieved a 10% increase in net sales from September 2019 to December 2019 through targeted strategies.• Led the successful rebranding of Sleep Solutions Outlet in Tucson and Kansas City, boosting brand visibility.• Utilized guerrilla marketing and recruiting strategies to accelerate business growth and talent acquisition.Fiscal Operations• Introduced cross charge programs to improve financial management and cost allocation.• Identified potential future locations for expansion based on market opportunities.

(subsidiary of Tempur Sealy International)Boosted gross revenue by 218% in 2 years through pricing, operations, and sales strategy overhaul. Established Mission, Vision, and Values. Oversaw brand evolution, budgets, marketing operations, sales across 7 stores, and inventory of 60k products in a 100k square foot warehouse.• Revamped retail operations by identifying top stores, streamlining staffing and recruiting procedures, and updating Retail Management Systems.• Enhanced profitability through expense control, sales forecasting, and revenue trend analysis.• Reduced turnover from 95% to 12% by engaging employees and implementing flexible scheduling.• Developed the Employee Help Wall, mentored employees, and designed new auditing procedures with a 100-point scorecard.• Created company policies, the Florida Hurricane Preparation & Evacuation guide, and managed compliance and brand reimaging initiatives.

Managed operations at Airport Center, a $175M asset, including three 14-story buildings, two hotels, and a 7-floor parking structure. Built strategic relationships with partners, forecasted revenue, developed business plans, and managed 60+ union employees while handling customer reviews and event planning.• Conducted lease abstractions and negotiated contracts for over 220 businesses and 2 hotels and facilitated the sale of a building to a hotel investor.• Increased parking revenue to $9M in one year through flex rates and space optimization and added 65 revenue-generating spaces.• Implemented a centralized transportation dispatch, automated gates, and risk management improvements, saving approximately $700K.

Oversaw the “University Branch New Hire Room” and designed its processes. Reduced turnover by 50%, promoted 28 candidates (including 9 to management), and established the Net Promoter Score standard in the Southeast region.• Promoted 2 satellite locations to established branches, and managed the 3rd largest branch regionally and 7th nationwide.• Built relationships through sales blitzes and marketing, consistently exceeded business plans by 10-35%, and ranked #3 in the U.S. for revenue growth.• Piloted the global “Channel Management” position and achieved 294% revenue growth from 2013 to 2014, and 35% from 2014 to 2015.