Michael Hoyle Email & Phone Number

Philadelphia, Pa, Us

Newark, De, Us

In my role at QPS, I deliver extensive network support for our IT infrastructure, undertaking a broad range of responsibilities. I oversee Microsoft 365/Exchange for email operations and associated spam filtering services to ensure uninterrupted communication, and Microsoft Entra for Identity and Access Management.Additionally, I use Cisco Call Manager and Microsoft Teams to manage communication across network resources to maintain operational efficiency. My role includes managing VMware vCenter and maintaining DNS, DHCP, and VPN environments to ensure optimal network performance. I also manage Windows and Linux servers, and administer network user accounts, file storage, and security using Active Directory/Azure to maintain data integrity.Furthermore, I utilize Cisco Meraki for managing network equipment and configurations, Fortinet for VPN tunneling and network access. For log, cloud management, and security, I use ManageEngine's SIEM - Log360, Fortinet EDR, and CrowdStrike Falcon for malware analysis. As we do not have a DBA, I often manage our Oracle databases and work with vendor DBAs with troubleshooting and configurations.

Seattle, Wa, Us

As an IT Support professional, I was instrumental in maintaining the operational integrity of the organization's IT infrastructure. My role encompassed providing technical support to both internal users and external clients experiencing hardware, software, or network issues. I employed diagnostic and troubleshooting methodologies, both remotely and on-site, to resolve technical problems efficiently and minimize system downtime.My responsibilities included utilizing the Change Management framework for the installation, configuration, and maintenance of computer systems and software, with a particular focus on Cisco networking devices. I served as the initial point of contact for IT-related inquiries, delivering prompt and effective solutions while meticulously documenting and tracking issues for future reference. Additionally, I conducted user education on IT best practices, security protocols, and emerging technologies.My proficiency in conveying complex technical information clearly, coupled with strong problem-solving skills and a customer-centric approach, rendered me a vital asset to the IT team.

Seattle, Wa, Us

In my role as an IT Equipment Coordinator at Amazon, I was responsible for placing both small and large equipment orders and ensuring timely fulfillment of IT needs. I reviewed and resolved support tickets daily, addressing a wide range of technical issues. I set up equipment for Amazon employees, installed hardware, software, and peripheral devices, and performed repairs in accordance with company policies and procedures. Additionally, I provided technical assistance and IT support, helping to maintain smooth operations and address the technological needs of the team.

Seattle, Wa, Us

In my role supporting Operations, I contributed to labor allocation and the assignment of job duties, ensuring smooth operations. I cross-trained new Associates on various aspects of Amazon's book manufacturing process - Make on Demand, including ICQA, Problem Solve, Vareo Binding, Finalizer, Printer Operator, Water Spider, Rebin, Cycle Count, Simple Bin Count, Simple Record Count, and Process Guide. I maintained compliance with company safety policies and promptly addressed any violations with management. I also collaborated effectively with coworkers on initiatives aimed at achieving measurable improvements in book production quality and workflow. Throughout my tenure, I demonstrated a strong willingness to learn and perform at an elevated level.

Master Of Science, Cybersecurity And Information Assurance

Bachelor Of Science, Cybersecurity

Certificate, Cloud Practitioner

Associate Of Arts And Sciences - Aas, Information Technology & Networking