Michael D. Palmer Email & Phone Number

Bentonville, Arkansas, United States

Bentonville, Arkansas, United States

Bentonville, Arkansas, United States

Store Operations leader in process execution, communications and content development for 4.5K+ stores, with $500B+ in sales and 1.2M+ associates. Developed and communicated consistent operational standards and effective operating procedures for both stores and real estate business. Subject Matter Expert; supported critical cross-functional business leaders, partners and projects. Strategic visionary, with heightened sense of urgency, capable of developing and implementing initiatives in complex environments. Drives innovation, inspires collaboration and enables alignment of short-term and long-term goals with corporate strategy.

Managed and developed content for store operations and merchandising One Best Way (1BW) guides for Daily Availability, Inventory, Food & Consumables, General Merchandise and Running Great Stores. Collaborated with training academy with cross-functional business partners and established relationships to heighten communication and improve execution.

Lincoln, Nebraska, United States

Initiates, directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW). Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans.

Yakima, Washington, United States

Initiates, directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW). Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans.

Othello, Washington, United States

Provides supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness. Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting withAssociates in their work areas.Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives.tiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community.rives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.Models, enforces, and provides direction and guidance to hourly Associates and managers on proper customer service approaches and techniques, to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.

Omak, Washington, United States

Initiates, directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW). Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans.

Hastings, Nebraska, United States

Initiates, directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW). Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans.

York, Nebraska, United States

Support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. Drive operational process to provide customers the best experience possible. Assist in the hiring, training and evelopment of the team.

Fairbury, Nebraska, United States

Support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. Drive operational process to provide customers the best experience possible. Assist in the hiring, training and evelopment of the team.