Michael Rudd Email & Phone Number

United Kingdom

Ipswich, Suffolk, Gb

At Movac, I took on the challenge of enhancing our quality and compliance landscape as Quality Manager. I led initiatives that improved operational efficiency and strengthened our client relationships. By implementing NQA/ISO auditing processes, I ensured zero non-conformance during audits, strengthening customer trust in our product and service quality. My role also involved optimising fleet management operations, which not only reduced costs but also enhanced service delivery, setting the stage for a more competitive pricing strategy. Collaborating with external consultants and senior leadership, I drove compliance and identified opportunities for upselling services, ensuring a positive impact on our bottom line.

Ipswich, Suffolk, Gb

As Group Operations Manager, I had the privilege of leading a team of 60+ staff across 7 sites, contributing to a positive customer service and driving incremental revenue growth. My focus was on strategic account planning to enhance customer satisfaction and drive operational improvements. By conducting performance reviews and KPI assessments, I ensured that each site operated at peak efficiency. Working closely with HR and Finance, I optimised team performance and financial planning, leading to a successful reorganisation that maintained service standards while reducing staff in line with budget constraints. This role allowed me to foster an environment of operational excellence, motivating teams to consistently exceed operational and sales targets.

Ipswich, Suffolk, Gb

In my role as Operations Manager, I was responsible for overseeing operations across 4 branches, ensuring high performance and customer satisfaction. I led a team of 40+ staff and focused on maximising profitability through cost-efficient financial management. By reviewing monthly performance and leveraging data-driven insights, I implemented strategies that consistently met and surpassed key performance indicators. My dedication to compliance ensured that all branches adhered to NQA and Health & Safety standards, enhancing our reputation for quality and safety. Visiting key customers at each site strengthened client relationships, contributing to account retention and opening doors for upselling opportunities.

Ipswich, Suffolk, Gb

Managing the Ipswich branch was a rewarding challenge, where I focused on fulfilling sales orders and meeting quarterly targets. By providing white-glove customer service and streamlining ordering processes, I ensured efficient stock management and timely order fulfilment. Leading an on-site team, I maintained high performance standards and operational excellence, which contributed to the branch’s top sales performance and success in various sales competitions. My end-to-end site responsibilities included Health & Safety management and emergency response roles, creating a safe and compliant environment that furthered customer satisfaction and loyalty.

Ipswich, Suffolk, Gb

My journey with Movac began as an Office Junior, where I quickly learned the ropes of data management and administrative support. Reporting directly to the Marketing Manager and Managing Director, I contributed to the efficiency of office operations through accurate data input and management. Engaging in marketing activities and assisting with campaign execution laid a strong foundation for my understanding of customer engagement and communication strategies. These early experiences in operational support and multitasking set the stage for my career progression within the company.