Michael Sloan Email & Phone Number

Ipswich, GB

Chelmsford, England, United Kingdom

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

• Reviewed and identified areas of improvement, managed the development and delivery of technological solutions.
• Directed team, collaborating with external partners, developing, and implementing a £220k end-to-end customer facing repairs web portal.
• Assumed control of, and successfully launched, a £100k project planning system, when the previous owner was incapacitated in a serious accident.
• Proposed alternative system implementation routes, enabling the potential saving of £50k.
• Identified critical issues in repairs management system and proposed solutions. These solutions enabled the provider to increase system performance severalfold, for all their clients.
• Created automated reporting and forecasting of performance, enabling financial and staffing resources to be correctly assigned, resulting in a 50% reduction of jobs on hold.

Ipswich, England, United Kingdom

• Reviewed and identified areas of improvement, managed the development and delivery of technological solutions.
• Managed, and successfully launched, web portal for 7,500+ council tenants to view their rent and tenancy information online, 3 months ahead of schedule.
• Customised housing management system to work beyond designed spec, replacing the need for specialist training and knowledge of 50+ letters, with a single click letter creation system.
• Partnered with our Housing Management system provider to develop a cloud-based communications module. Supplied with the solution free of charge, as thanks for our help.
• Created performance indicator tracking, enabling simple, monthly reporting on previously difficult to obtain information.
• Represented Ipswich Borough Council at Housing conferences around the UK.

Ipswich, England, United Kingdom

• Managed the performance and financial spend of Corporate Property’s entire programme of work.
• Created and maintained a robust and effective system for recording and managing the stages of projects and programmes commissioned by Corporate Property.
• Controlled multiple budgets, highlighting, and correcting over £250k of budget errors in my first year.
• Implemented on site working partnerships with main contractor, reducing average project response times fourfold.
• Tracked, recorded, and reported on progress milestones, and financial impact of property projects. Tracking projected "benefits realisation", including capital and revenue budget impact.

Ipswich, England, United Kingdom

• Led the development of Corporate Property’s Asset Management and ISO9001 Quality Management systems.
• Devised solution to asset condition export/import process failure. Now the official solution advertised by the system’s supplier.
• Negotiated management approval for system changes during end of year financials, resulting in increasing financials process speed tenfold.
• Fostered the restarting of multi department teamwork, after a complete communications breakdown and loss of trust, resulting in the Asset Management project running smoothly over the following years.
• Chaired Quality Management group, implementing new auditing and process procedures, instrumental in receiving ISO9001 reaccreditation.
• Created new survey process, reducing monthly workload from 5 days, to under an hour.

Ipswich, England, United Kingdom

• Administration of Linux cloud hosting; website, and marketing design.
• Rebuilt server software and configuration in 4 hours, after a critical system failure.
• Traced and resolved client scripting error, preventing the mail server from sending millions of repeating emails.

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Master Of Science - Ms, Data Science And Artificial Intelligence, Distinction

Bachelor Of Arts - Ba (Hons), Graphic Design, 2:1