Michael D. Smith Email and Phone Number

Translator/Writer/Editor specializing in cosmetic industry Translate, edit, and publish various texts for local and international companies including outsourcing to freelance translators.

Manage, coach and develop staff of 9 - 20 associates as per the Holt Renfrew retail excellence guidelines. Manage department sales  as well as individual sales and service performance, creating individualized success plans. Recruit and train new staff to complete the team. Manage an inventory and payroll budget. Create events to promote our products and services. Responsible for upholding Holt Renfrew standards in my department and store, ensuring flawless execution. Build long lasting relationships with all affiliated with the business.  Service champion leading service excellence training sessions to groups of 5 to 75. Successfully completed Certification in hiring, coaching and health and safety standards.

Flight operations and flight management for up to 1300 daily passengers.  Provide unequalled customer service and sales to existing and prospective clients. Intense pace and criteria time delays Position abolished due to outsourcing.

Provided unequalled customer service and maintained one of North America’s highest occupancy rates- 97% year round. Managed staff,restaurant, reservations, cancellations, waiting lists, administrative duties, accounting, and all other managerial aspects of a hotel.Assumed owner’s duties so as to reduce his workload.Implemented a structure based on strong communication in order to guarantee fluidity of services provided by different employees.

Managed accounting and personnel, stock, and maintain popular store in busy neighborhood

Administration of insurance policy and benefits for Chamber Plan working exclusively with French speaking clients throughout Canada Translated all related documents including all marketing publications, medical and dental reports.Assisted in creation, translation, and testing of IT programs.