Delivering true broadband connectivity and entertainment to the Lafayette, La. region and beyond.

As a Toffler Associates Expert in Residence, I share my industry expertise and perspectives to advance solutions on pressing issues facing government and commercial organizations.

O3 World is a customer experience consultancy that helps enterprise organizations build cohesive and impactful experiences across their entire customer journey. We deliver digital strategy, experience design and development that consistently transforms and sustains the digital transformation of your brand.

Developed and executed 3,5, and 10-year strategic plans of new products, verticals, and adjacencies to drive deeper relevance in customer homes and hearts. Identified strategic synergies and leveraged Sky, NBC, Universal, Comcast Technology Solutions, and Comcast Ventures for overall benefit of business. Created and delivered five-year syndication strategy to create out-of-footprint growth in U.S. and Canada and playbook for Europe and Latin America. Produced three-year strategic plan to drive five-year long-range planning results to include financial, customer experience, and growth objectives. Implemented new innovation sprints for product ideation. Partnered with policy teams to define approach to rural broadband. Developed new systematic approaches for quick internal partner innovation workshops.• Defined rural broadband strategic options for expansion and growth.• Created roadmap for three new product introductions and 2030 plan for 10-year strategic roadmap.• Pivoted roadmap to accelerate product and service suites and address customer needs and demands during COVID.• Innovated and delivered 2030 roadmap to introduce four new product verticals and three adjacent products to address emerging market segments and competitive technologies.

Created first company organization to drive syndication and product innovation. Oversaw strategic product innovation for broadband and syndication portfolios. Deployed five-year strategic roadmap for global syndication expansion. Realigned syndication resources to focus expansion of portfolio options. Developed broadband three-year product innovation roadmap.• Created internal privacy and security product strategic roadmap.• Developed Future Workshops to focus and create 10-year innovation views and roadmaps.

Delivered three and five-year strategic plans for broadband, home automation, and landline voice business. Launched multiple work streams to define future relevancy of broadband portfolio. Defined revolutionary new broadband product suite.• Created systematic three-year plan to evolve annually.• Developed 5-year plan to deliver financial, customer, and experience targets.

Launched first companywide competitive strategic organization with broadband product suite focus to educate, inform, and create near and midterm competitive strategic planning. Developed research needs and requirements to address evolving competitive landscape. Created cross-functional response team to include product, policy, community impact, government affairs, marketing, sales, and communication organizations for holistic actions.• Produced and implemented competitive response portfolios.• Created corporate and divisional competitive planning and strategy teams.

Defined and then maximized the intersection of Sales and Marketing, Employee Engagement , Customer Experience , Brand Development and Appreciation, Public Relations, Governmental Affairs and local CBS Affiliate - to drive customer growth and satisfaction, employee retention and satisfaction and deliver revenue. Roles and responsibilities include the design, oversight and leadership of: • Sales, marketing, branding and acquisition for all products - Wireless, Broadband, Video and Voice • Product roadmap design and implementation • Public Relations, Governmental Affairs, and Corporate philanthropy • CBS TV2 – the local CBS affiliate of the US Virgin Islands - Television programming, content, and local content development and production • Human Resources, Customer Care and Operations, Retail Operations

Led company sales operations to protect and grow market share. Improved experiences and value to win back customers from multiple competitors. Focused beyond metrics to create compensation plans and career path structure to achieve necessary retention, hiring, training, and on-boarding. Created and led national reorganization of direct sales channels.

Managed growth objectives and operational excellence of sales channels. Developed B2B vertical and addressed unique demographics of business, education, multi-family, and master-planned communities.

Managed sales channel development, optimization, and revenue contribution for Dallas market. Oversaw all aspects of business services teams for west division in Texas, Florida, Seattle, and Colorado.

Developed and deployed all sales channels, managed and grew external client base, ensured client and customer satisfaction through care channels, and implemented strategies for retention, subscriber growth and new revenue opportunities.