Michael Thigpen Email and Phone Number
Michael Thigpen work email
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Michael Thigpen personal email
Seasoned operations executive with over 20 years of experience in strategic planning, project management, and cross-functional leadership. Proven track record in driving organizational efficiency, managing vendor relationships, and supporting C-suite executives to achieve business objectives. Adept at aligning teams, optimizing processes, and delivering impactful results in dynamic environments.Strategic Operations Leader: Proven track record of aligning operational strategies with organizational goals to drive efficiency, scalability, and impactful business outcomes. Expertise in building cross-functional collaboration frameworks, optimizing processes, and enhancing team performance.Executive Support & Leadership: Partnered closely with C-suite executives to design and implement strategic initiatives, manage critical priorities, and oversee high-impact projects. Skilled in crafting presentations, conducting data-driven analysis, and ensuring seamless decision-making support.Vendor Management & Optimization: Successfully managed vendor relationships across multiple global teams, negotiating contracts, improving service delivery, and fostering partnerships that drive mutual growth. Reduced inefficiencies by 30%-40% through streamlined processes and strategic alignment.Project & Program Management: Directed complex portfolios and projects across various industries, consistently delivering on time and within scope. Adept at leveraging Agile methodologies and KPI tracking to ensure measurable outcomes and stakeholder alignment.Cross-Functional Collaboration: Unified diverse teams across operations, engineering, and customer success to execute organizational priorities. Known for driving alignment and fostering collaboration to tackle complex challenges and deliver innovative solutions.Process Improvement & Change Management: Spearheaded initiatives that enhanced operational workflows, reduced costs, and improved first-contact resolution rates. Leveraged business analysis principles and data analytics to identify trends and implement scalable solutions.
Ibex
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Senior Vice President, Global PartnershipsIbex Nov 2022 - PresentWashington, District Of Columbia, Us★ Key Contributions and Results ★✔ Strategic Leadership: Designed and implemented a strategic business model that aligned executive objectives with operational execution, positioning Ibex Wave iX as a global leader in AI-driven digital transformation.✔ Vendor Management & Partnerships: Negotiated and managed 13+ industry-leading software partnerships, fostering long-term relationships and enhancing operational efficiency in client onboarding and service delivery.✔ Cross-Functional Collaboration: Partnered with internal teams across engineering, sales, and operations to integrate third-party software solutions, ensuring seamless execution and alignment with organizational goals.✔ Innovative Product Launches: Identified and secured critical partnerships to drive the launch of Ibex’s first branded solutions, "iTranslate" and "iAutomate," introducing a success-based transactional revenue model in collaboration with top-tier SaaS vendors.✔ Executive Advisory: Acted as a key advisor to the executive team, providing data-driven insights and strategic recommendations to support decision-making and prioritize organizational initiatives.✔ Operational Excellence: Streamlined vendor management processes to enhance collaboration, optimize service delivery, and improve operational scalability across multiple global teams.
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MemberPartnership Leaders Nov 2022 - PresentSan Francisco, UsPartnership Leaders is the industry association for Partnership/Channel/Alliance/Business Development leaders. -
Vice President OperationsPlume Design, Inc Feb 2021 - Nov 2022Palo Alto, California, Us★ Key Contributions and Results ★✔ Strategic Alignment: Established and led the Enterprise PMO, Global Logistics, and Incident Management functions, ensuring alignment between strategic initiatives and organizational goals.✔ Vendor Management: Oversaw chip vendor partnerships, optimizing supply chain processes and accelerating time-to-market for key product lines.✔ Executive Collaboration: Partnered with senior leadership and the board to integrate scalable business processes, streamline operations, and drive company-wide operational excellence. -
Vice President, Client Technology Services (Cts)Taskus Apr 2019 - Feb 2021New Braunfels, Texas, Us★ Key Contributions and Results ★✔ Strategic Governance: Designed and implemented governance frameworks, enhancing operational effectiveness and enabling proactive, scalable service delivery across global teams.✔ Vendor Partnerships: Established and managed global SaaS vendor partnership programs, generating $2M+ in new revenue streams within the first year and driving long-term collaboration.✔ Leadership & Team Development: Led six Senior Directors and Directors while mentoring a team of 100+, fostering a culture of performance excellence, innovation, and cross-functional collaboration. -
Executive Director, It Client Services & DeliveryTtec Feb 2017 - Mar 2018Greenwood Village, Colorado, Us★ Key Result Areas ★✔Led cross-functional teams in M&A, strategic planning, and asset management, contributing to $300M in annual revenue.✔Managed the integration of 1,500+ employees and $80M in new clients, boosting service capabilities post-acquisition.✔Directed over 300 client implementations, supporting a recurring revenue stream averaging $1.3B from 2011-2018.✔Generated $9M by swiftly launching new sites to support FEMA’s Hurricane Irma response. -
Director, It Project Management & Technical SolutionsTtec Sep 2013 - Feb 2017Greenwood Village, Colorado, Us
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Senior Information Technology Project ManagerTtec Feb 2011 - Sep 2013Greenwood Village, Colorado, Us
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Senior Business Solutions ArchitectTtec Feb 2009 - Feb 2011Greenwood Village, Colorado, Us
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Information Technology AuditorTtec Jun 2008 - Feb 2009Greenwood Village, Colorado, Us
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Internal AuditorNestlé Purina North America 2004 - 2008St. Louis, Mo, Us -
Law Enforcement OfficerSt. Louis County 2001 - 2003St. Louis, Mo, Us -
Automated Logistics SpecialistUs Army 1998 - 2001Arlington, Virginia, Us
Michael Thigpen Skills
Michael Thigpen Education Details
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Columbia CollegeCriminal Justice/Law Enforcement Administration -
Columbia CollegeGeneral
Frequently Asked Questions about Michael Thigpen
What company does Michael Thigpen work for?
Michael Thigpen works for Ibex
What is Michael Thigpen's role at the current company?
Michael Thigpen's current role is Strategic Operations & Technology Leader | Expertise in Project Management, Cross-Functional Collaboration, and Vendor Management.
What is Michael Thigpen's email address?
Michael Thigpen's email address is mt****@****ech.com
What schools did Michael Thigpen attend?
Michael Thigpen attended Columbia College, Columbia College.
What skills is Michael Thigpen known for?
Michael Thigpen has skills like Vendor Management, Call Centers, Crm, Outsourcing, Bpo, Telecommunications, Management, Process Improvement, Project Management, Operations Management, Program Management, Business Process Improvement.
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