Michael Traina Email & Phone Number

Scottsdale, Arizona, United States

Solution Design & Build Development of high-level and low-level design documents Participate in and lead status, implementation, RCA and design meetings w/clients Handle escalations, resolving issues for less experienced engineers Sourcing and estimating for new implementations and upgrades to existing environments Monitoring, Troubleshooting, and.

Columbus, Ohio, United States

Manage support experience for 10+ enterprise-level clients; ensuring cases are routed appropriately and resolved timelyMonitor and report on support status to clients to address concerns or stalled casesCreate collaborative environment with entire account team, including sales, architecture, and engineering to provide clients with unified message and.

Assisted customers with various issues involving backup software, specializing in networking and performanceManaged active load of 40-50 cases, ensuring the highest level of customer service and technical accuracy in responsesCollaborated with other teams on specialty products to ensure all clients receive the appropriate supportLed numerous training.

Westerville, Ohio

Supervise and assist remote team of 30 scorers via phone and networkMonitor performance against company-set metrics, provide coaching and guidance for scorers who fall below expectationsUtilize several proprietary database systemsEnsure confidentiality of all test materials and student responses

Westerville, Ohio

Manage instructional staff in all facets of operation; focus on content delivery, student satisfaction and student retentionMentor and coach instructors on student success tools and measurable outcomesCollaborate with campus leadership to implement new strategies for achieving institutional goalsIdentify struggling students and develop individualized.

Westerville, Ohio

Deliver technical knowledge and supervise up to 30 adult students, ensuring comprehension, application and certification preparation for CompTIA and Microsoft certificationsReview progress individually with students, identifying areas of strength and weakness; setting goals and collaboratively developing a plan for improvementAt all times, set an example.

Westerville, Ohio

Supervised and conducted product matching workshops for prospective studentsMonitored and assisted students enrolled in online coursesCoordinated product matching workshops for incoming studentsTutored students in individual or small group settings

Columbus, OH

Opened start-up Columbus Campus in 08/2008Hired, trained, and supervised new instructors and school chairs; managed staff of 40-45 employeesExpert in ACICS (Accrediting Council for Independent Colleges and Schools) accreditation standards; successfully completed two ACICS Branch Inclusion visits (2010 and 2012)Certified as ACICS site evaluator for student.

Hilliard, OH

Developed course offerings and schedule for entire schoolHired, trained, and supervised new instructors and library staffTutored students in a variety of subjectsAdministered “Satisfactory Academic Progress” policy for entire schoolAdvised and monitored students having academic difficultiesChairperson of inter-departmental “Retention Committee”Developed.

Strongsville, OH/Hilliard, OH

Taught courses including microeconomics, composition, mathematics, group dynamics, physics, and instructional designOpened start-up Hilliard Campus in 08/2003Managed student resource center, including cataloging, tracking, and ordering of all library materialsTaught and managed students enrolled in an online settingScheduled and coordinated mock interviews.

Master’S Degree, Greek And Latin

Bachelor’S Degree, Classics