Michael Wolter Email and Phone Number

- Provide troubleshooting regarding printing kiosks and cloud based document services- Create work order and technician support tickets via Jira to forward to hardware team for fulfillment- Assist students and faculty via email, phone, and live chat options with account information and other issues- Critically think and solve problems with a multitude of software and database queries

- Provide various forms of live stream content for entertainment purposes via Twitch.tv- Edit and upload short form videos to YouTube and TikTok to expand audience outreach- Utilizes multiple cameras and set up options- Switch between scenes and media sources- Works with facial recognition and tracking software- Troubleshoot equipment and technical issues- Collaborates with multiple creative outlets and fellow content creators- Provides a welcoming and captivating experience for viewers while creating a wholesome online community

- Upon receipt of a proofed transcript and a post-production program video, used captioning system software (CaptionMaker) to format the text and accurately place captions to match the timing of speech, music and sound effects.- Ensured proper screen placement, to avoid covering on-screen graphics.- Processed captions to embed text onto the disk of the program that will air on television, and route it to the tape library.- Exported to various formats for airing on DVD and video streaming.- Maintained organized records of the programs in text and other formats.- Reviewed broadcast dates to ensure programs are captioned on schedule, allowing other departments time to complete their work before airtime and DVD distribution.- Notified supervisor of any concerns with tape / graphics / episodes / transcript.- Received live show captions, edited as needed; exported to various formats.- Proofed transcripts.- Created XD labels for proper organization and database clarification.

- Provided the live switchboard feed for Alabama's most popular morning show, The Rick and Bubba Show on Alabama's most popular radio station, 104.7 WZZK- Troubleshoot equipment and feed failures- Collaborated with engineers to provide broadcast network support- Synced with broadcast traffic and marketing departments to ensure scheduled advertisements play- Wrote, voiced and produced radio advertisements, news packages and traffic reports- Prepared information and layout proper live-show material- Voice tracked live breaks for on-air playback- Monitored numerous live feeds at once to provide accurate on-air broadcast reporting- Aided in management of social media posts

- Voiced radio advertisements and concert announcements in collaboration with creative director- Met with clients to discuss creativity direction and marketing details- Mentored by news director to write and voice newscasts using provided resources- Ran remotes and promotion tents at events and concerts- Acted as administrative assistant providing front desk services- Packaged, addressed and sorted invoices to be mailed- Called contest winners and provided necessary additional information via telephone- Managed contest prize inventory- Adhered to strict deadlines and guidelines given by various departments

- Mentored by station/program director to write radio copy and monitor trends in social media and music popularity- Drafted media projects for social media production approval- Acted as videographer and editor for posts- Edited digital video projects for social media format- Collaborated with marketing on-air personalities, head of promotions and other departments- Researched current and previous calendars, information and people involved with local events to establish leads for marketing campaigns.

- Processed customer receipt, refund and change transactions- Assist customers, provided information, and resolved customer issues and complaints- Unloaded deliveries, stocked shelves and organized back-stock- Managed inventory and created orders for low or empty stock- Safely disposed of hazardous waste and material- Developed and cleared plan-o-grams across the sales floor- Supervised others and provided on-the-job training- Received outstanding employee awards and customer commendations on many occasions for helpfulness and friendliness

- Attended and filmed UAB Theatre Department live productions such as but not limited to: rehearsals, plays, musicals, showcases, etc.- Organized footage efficiently using a proficient personal database.- Pulled files and edited footage to produce a complete and coherent product.- Burned DVDs for archival purposes complete with custom graphics and packaging.- Demonstrated professional troubleshooting skills during stressful situations.- Drafted and presented official invoices for payment.