Michael Dahlberg Email & Phone Number

Product Dev: Overseeing the end-to-end product development lifecycle for the whole EnTribe platform, from ideation to launch. Prioritizing and managing the product roadmap to deliver value to customers. Working directly with engineers to plan, troubleshoot, and clarify features.Strategy: Spearheading product strategy and vision, aligning it with business goals and new opportunities.Metrics and Performance: defining and tracking KPI, analyzing usage data to identify areas for improvement.Strategic Projects: Managing enterprise integration and onboarding projects.Product Design: Developing UI/UX designs for existing and new interfaces.

I am the product owner for the core EnTribe product offerings, wearing many hats to build out a product that our clients love and that moves our business forward.Product management: Designing interfaces both from established components and layouts and from scratch. Managing the development, testing, and release of 60+ development sprints. Managing major product launches and complex customer migrations to new versions.Strategy: Performing competitive research and market research via direct interaction with customers and super users. Establishing and maintaining our product roadmap. Collaborating with Sales/CS to support RFPs, onboarding, and product marketing

San Francisco Bay Area

San Jose, California, United States

Cello professor at the SJSU School of Music and Dance teaching undergrad and masters students

San Francisco Bay Area

Increased customer satisfaction with major account, established onboarding and team management protocols, and standardized processes for managing clients’ portfolios of new-build multifamily projects.Account Mgmt: Tracked and resolved over 70 urgent portfolio-wide client issues in coordination with Materials, Sourcing, Design, and Manufacturing; Created infrastructure and relationships to supportTeam Building: Planned and facilitated 3 multi-day team retreats; Drafted the team’s first charter, onboarding handbook, and resource center; Planned and facilitated bi-weekly knowledge sharingProcess Definition: Established client interface and project mgmt processes ranging from material approvals to permit tracking

Boston

Lead all educational and community outreach efforts tied to the From the Top’s National Tour.

Boston, Ma

Collaborated with partners across 40 cities to design and implement more than 80 interactive music presentations for over 10,000 audience members of all ages at sites such as schools, retirement and health care facilities, and colleges; designed and facilitated over 45 seminars for small and large groups of musicians ages 10-25 around themes of leadership, communication, and defining success

Greater New York City Area

Produced and emceed family and student events connected with the 2015 and 2016 Chelsea Music Festival.

Led the day-to-day management and growth of the organization in areas of finance, development, partnerships, concert production, marketing, and Advisory Council. Increased and individualized outreach to donors resulting in doubling the organization’s private donations from $20,000 to $40,000; Helped maintain partnerships with major organizations including the Celebrity Series of Boston, From the Top, and the Boston Public Schools; Oversaw the implementation of school programming, managing seven faculty/staff members; Established payroll, a new client database and basic HR systems for employees; Taught beginner cello, chamber music, and music theory for individuals and groups grades one through five; Performed as member of the Boston Public Quartet in over thirty public concerts at venues ranging from local churches to the Kennedy Center in Washington, D.C.

Certificate In Nonprofit Management And Leadership, Non-Profit/Public/Organizational Management

Bachelors Of Music, Cello Performance