Michael Dahms Email & Phone Number

Elk Grove, Il

- SOP development, implementation of Micorsoft Dynamics AX WMS/MRP in warehouse and C/S- Implemented and registered ISO QMS programs ISO 9001/2008 and ISO 9001/2015- Developed in-house HAZMAT Shipping Program- Created Import/Export customer service team- Improved, sustained on-time order fulfillment, line item fill rates and inventory accuracy - Reduced logistics costs thru Carrier contract negotiation and evaluation of 3PL requirements- Maintained excellent employee Safety record - Focused on continual process improvement, development of meaningful SOP's- Strong team building performance

Greater St. Louis Area

- Developed 10 college graduates in role of territory sales representatives in 5 states and 95 stores- Improved sell thru by 20+% by helping sales reps. develop relationships with Dept./Store managers - Conducted successful college recruiting for Phoenix Program

Greater St. Louis Area

- Managed sales efforts for 7 member Lowes Texas RDC team- Successfully scheduled, managed 3 service rep. groups to complete New and Existing store resets - Developed in-house Product Vignette Showroom to display, train plan-o-gram options

Greater St. Louis Area

- Improved customer experience by establishing individual and departmental SOP's & KPI's- Introduced "Consumer Closet Organization - Design Program" to increase consumer purchases- Improved Net Promoter Scores

Bachelor'S Degree, Finance

Associates Degree, Accounting