Michael Daigle

Michael Daigle Email and Phone Number

Site Reliability Manager @ SailPoint
Las Vegas, NV, US
Michael Daigle's Location
Las Vegas, Nevada, United States, United States
About Michael Daigle

Over 20 years of experience leading and participating in Site Reliability Engineering teams in production environments for large-scale SaaS and distributed software systems. Excel at managing people, continuously improving and innovating processes, and strategically planning and implementing scalable solutions. A winning combination of hands-on technical leadership and support experience with the ability to quickly learn and leverage new technologies. Customer-experience focused with an eye for problem solving and integrating solutions.Articulate communicator, project manager, and cross-functional team leader.

Michael Daigle's Current Company Details
SailPoint

Sailpoint

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Site Reliability Manager
Las Vegas, NV, US
Michael Daigle Work Experience Details
  • Sailpoint
    Sailpoint
    Las Vegas, Nv, Us
  • Euronet
    Site Reliability / Devops Manager
    Euronet Jun 2024 - Present
    Leawood, Kansas, Us
  • Just Know, Co.
    Software Development Lead
    Just Know, Co. May 2022 - Jun 2024
    Created a Java Spring Boot API application to support a new SAAS startup. Included creating the issue management, development, database and cloud environments. -- Application: Designed and implemented Java Spring Boot restful API back end, coordinating with front end developers and the founder to ensure they were provided with stable, performant endpoints.-- Deployment: Created GitHub repo and Docker container builds, standardizing the packaging and deployment process which led to faster, more consistent software deployments.-- Infrastructure: Implemented the test and production infrastructures using AWS EC2 instances, RDS database, ELB, VPN, S3 and ECR. Created MySQL database schema.-- Process: Created and administered JIRA projects for the Front End and Back End team, which allowed for easy prioritization of issues and tracking of progress. Wrote comprehensive technical and process documentation in Confluence which repeatedly saved time
  • Renttrack
    Site Reliability Engineering Manager
    Renttrack Oct 2019 - May 2022
    St Louis Park, Mn, Us
    Oversee team of reliability engineers with management of complex and integrated systems in multiple programming languages with several third-party services. Manage team performance, strategic planning and implementation of reliability projects, and liaise with senior IT leaders. Establish SLAs and objectives, including SLO availability metrics. Track and evaluate data feedback, prioritize resources and tasks, and leverage Agile/Scrum methods to deliver on time and under budget results. -- SRE-Centric Migration: Effectively oversaw a transformational migration from a legacy production support paradigm to an SRE-centric system. -- Process Improvements: Drove significant process improvements, including a 50% reduction in repetitive SRE tasks in eight months, a 90% decrease in off-hours nonessential alerts/50% overall alerts reduction through streamlining PagerDuty alerting system.-- Object Oriented PHP Standardization: Developed and implemented a new PHP toolset, systematically improving and standardizing maintenance tasks.
  • Gan
    Site Reliability Engineer
    Gan Oct 2018 - Oct 2019
    Las Vegas, Nevada, Us
    Excelled as the first SRE in the company with oversight of technical troubleshooting of production supporting Java development of spring-based SOA applications leveraging network and system tools in addition to task reduction and prioritization. Developed multiple Python and Bash troubleshooting scripts, architecture and process documentation in Confluence, and continuously improved complex processes. -- Task Reduction and Prioritization: Reduced toil through development of tools leveraging InfluxDB, Grafana, and PagerDuty monitoring and notification system deployed in Ansible.
  • Personal Projects
    Developer
    Personal Projects May 2017 - Aug 2018
    Us
    In May of 2017, I took time off to complete construction on my home. In that time I concurrently developed several passion projects, all of which use Java based web back ends using the following technologies: Spring boot, Java 8, Hibernate/MySql database, Maven andvJunit/Mockito.Improved SRE skills by reading How Google Runs Production Systems, from O'Reilly. Read books by progressive leaders like Ed Catmull (Pixar) and Jack Welch (GE), and the influential research of behavioralists like Carol Dweck (author of Mindset), and Amy Edmondson (Google Aristotle Project).
  • Procore Technologies
    Production Support Engineer
    Procore Technologies Jan 2016 - May 2017
    Carpinteria, Ca, Us
    Assessed and developed tools to improve PS processes and systems for an SaaS application managing large-scale construction projects. Created Ruby on Rails support toolsets and administrative features, collaborated with technical teams, and trained/mentored production support engineers.
  • Invoca
    Tech Support Manager
    Invoca Mar 2014 - Dec 2015
    Santa Barbara, California, Us
    Oversaw a tier three support team in all aspects of communication and organization process improvements, implementations, and maintenance. Integrated JIRA production support project in collaboration with a large-scale Salesforce CRM implementation. -- Team Leadership: Successfully recruited, hired, and trained production support team members as a key performance manager and strategic planner in support of production goals.
  • Rightscale
    Production Support Manager
    Rightscale Apr 2010 - Mar 2014
    Itasca, Illinois, Us
    Promoted to a production support management position for an SaaS application to manage cloud deployments, including leadership of a tier three support team and individual mentorship/performance management. Developed Ruby on Rails support toolsets, led technical troubleshooting, and collaborated with operations team to implement scalable solutions.
  • Ucsb
    Software Engineer
    Ucsb Apr 2008 - Apr 2010
    Santa Barbara, Ca, Us
  • Citrix Online
    Production Support Lead
    Citrix Online 2004 - 2008
    Fort Lauderdale, Fl, Us
  • Supply Solution, Inc
    Production Support Lead
    Supply Solution, Inc 2000 - 2004
  • Sprint
    Production Support Lead
    Sprint 1997 - 2000
    Overland Park, Kansas, Us
  • Center For Business Innovation
    Systems Administrator
    Center For Business Innovation 1995 - 1997

Michael Daigle Skills

Cloud Computing Saas Management Agile Methodologies Account Management Enterprise Software Salesforce.com Linux Software Development Integration

Michael Daigle Education Details

  • University Of Missouri-Kansas City
    University Of Missouri-Kansas City
    Computer Software Engineering

Frequently Asked Questions about Michael Daigle

What company does Michael Daigle work for?

Michael Daigle works for Sailpoint

What is Michael Daigle's role at the current company?

Michael Daigle's current role is Site Reliability Manager.

What is Michael Daigle's email address?

Michael Daigle's email address is jd****@****tech.us

What is Michael Daigle's direct phone number?

Michael Daigle's direct phone number is +180568*****

What schools did Michael Daigle attend?

Michael Daigle attended University Of Missouri-Kansas City.

What skills is Michael Daigle known for?

Michael Daigle has skills like Cloud Computing, Saas, Management, Agile Methodologies, Account Management, Enterprise Software, Salesforce.com, Linux, Software Development, Integration.

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