Michael Daigle Email & Phone Number

Las Vegas, Nv, Us

Leawood, Kansas, Us

Created a Java Spring Boot API application to support a new SAAS startup. Included creating the issue management, development, database and cloud environments. -- Application: Designed and implemented Java Spring Boot restful API back end, coordinating with front end developers and the founder to ensure they were provided with stable, performant endpoints.-- Deployment: Created GitHub repo and Docker container builds, standardizing the packaging and deployment process which led to faster, more consistent software deployments.-- Infrastructure: Implemented the test and production infrastructures using AWS EC2 instances, RDS database, ELB, VPN, S3 and ECR. Created MySQL database schema.-- Process: Created and administered JIRA projects for the Front End and Back End team, which allowed for easy prioritization of issues and tracking of progress. Wrote comprehensive technical and process documentation in Confluence which repeatedly saved time

St Louis Park, Mn, Us

Oversee team of reliability engineers with management of complex and integrated systems in multiple programming languages with several third-party services. Manage team performance, strategic planning and implementation of reliability projects, and liaise with senior IT leaders. Establish SLAs and objectives, including SLO availability metrics. Track and evaluate data feedback, prioritize resources and tasks, and leverage Agile/Scrum methods to deliver on time and under budget results. -- SRE-Centric Migration: Effectively oversaw a transformational migration from a legacy production support paradigm to an SRE-centric system. -- Process Improvements: Drove significant process improvements, including a 50% reduction in repetitive SRE tasks in eight months, a 90% decrease in off-hours nonessential alerts/50% overall alerts reduction through streamlining PagerDuty alerting system.-- Object Oriented PHP Standardization: Developed and implemented a new PHP toolset, systematically improving and standardizing maintenance tasks.

Las Vegas, Nevada, Us

Excelled as the first SRE in the company with oversight of technical troubleshooting of production supporting Java development of spring-based SOA applications leveraging network and system tools in addition to task reduction and prioritization. Developed multiple Python and Bash troubleshooting scripts, architecture and process documentation in Confluence, and continuously improved complex processes. -- Task Reduction and Prioritization: Reduced toil through development of tools leveraging InfluxDB, Grafana, and PagerDuty monitoring and notification system deployed in Ansible.

Us

In May of 2017, I took time off to complete construction on my home. In that time I concurrently developed several passion projects, all of which use Java based web back ends using the following technologies: Spring boot, Java 8, Hibernate/MySql database, Maven andvJunit/Mockito.Improved SRE skills by reading How Google Runs Production Systems, from O'Reilly. Read books by progressive leaders like Ed Catmull (Pixar) and Jack Welch (GE), and the influential research of behavioralists like Carol Dweck (author of Mindset), and Amy Edmondson (Google Aristotle Project).

Carpinteria, Ca, Us

Assessed and developed tools to improve PS processes and systems for an SaaS application managing large-scale construction projects. Created Ruby on Rails support toolsets and administrative features, collaborated with technical teams, and trained/mentored production support engineers.

Santa Barbara, California, Us

Oversaw a tier three support team in all aspects of communication and organization process improvements, implementations, and maintenance. Integrated JIRA production support project in collaboration with a large-scale Salesforce CRM implementation. -- Team Leadership: Successfully recruited, hired, and trained production support team members as a key performance manager and strategic planner in support of production goals.

Itasca, Illinois, Us

Promoted to a production support management position for an SaaS application to manage cloud deployments, including leadership of a tier three support team and individual mentorship/performance management. Developed Ruby on Rails support toolsets, led technical troubleshooting, and collaborated with operations team to implement scalable solutions.

Santa Barbara, Ca, Us

Fort Lauderdale, Fl, Us

Overland Park, Kansas, Us