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Over 20 years of experience leading and participating in Site Reliability Engineering teams in production environments for large-scale SaaS and distributed software systems. Excel at managing people, continuously improving and innovating processes, and strategically planning and implementing scalable solutions. A winning combination of hands-on technical leadership and support experience with the ability to quickly learn and leverage new technologies. Customer-experience focused with an eye for problem solving and integrating solutions.Articulate communicator, project manager, and cross-functional team leader.
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SailpointLas Vegas, Nv, Us -
Site Reliability / Devops ManagerEuronet Jun 2024 - PresentLeawood, Kansas, Us -
Software Development LeadJust Know, Co. May 2022 - Jun 2024Created a Java Spring Boot API application to support a new SAAS startup. Included creating the issue management, development, database and cloud environments. -- Application: Designed and implemented Java Spring Boot restful API back end, coordinating with front end developers and the founder to ensure they were provided with stable, performant endpoints.-- Deployment: Created GitHub repo and Docker container builds, standardizing the packaging and deployment process which led to faster, more consistent software deployments.-- Infrastructure: Implemented the test and production infrastructures using AWS EC2 instances, RDS database, ELB, VPN, S3 and ECR. Created MySQL database schema.-- Process: Created and administered JIRA projects for the Front End and Back End team, which allowed for easy prioritization of issues and tracking of progress. Wrote comprehensive technical and process documentation in Confluence which repeatedly saved time -
Site Reliability Engineering ManagerRenttrack Oct 2019 - May 2022St Louis Park, Mn, UsOversee team of reliability engineers with management of complex and integrated systems in multiple programming languages with several third-party services. Manage team performance, strategic planning and implementation of reliability projects, and liaise with senior IT leaders. Establish SLAs and objectives, including SLO availability metrics. Track and evaluate data feedback, prioritize resources and tasks, and leverage Agile/Scrum methods to deliver on time and under budget results. -- SRE-Centric Migration: Effectively oversaw a transformational migration from a legacy production support paradigm to an SRE-centric system. -- Process Improvements: Drove significant process improvements, including a 50% reduction in repetitive SRE tasks in eight months, a 90% decrease in off-hours nonessential alerts/50% overall alerts reduction through streamlining PagerDuty alerting system.-- Object Oriented PHP Standardization: Developed and implemented a new PHP toolset, systematically improving and standardizing maintenance tasks. -
Site Reliability EngineerGan Oct 2018 - Oct 2019Las Vegas, Nevada, UsExcelled as the first SRE in the company with oversight of technical troubleshooting of production supporting Java development of spring-based SOA applications leveraging network and system tools in addition to task reduction and prioritization. Developed multiple Python and Bash troubleshooting scripts, architecture and process documentation in Confluence, and continuously improved complex processes. -- Task Reduction and Prioritization: Reduced toil through development of tools leveraging InfluxDB, Grafana, and PagerDuty monitoring and notification system deployed in Ansible. -
DeveloperPersonal Projects May 2017 - Aug 2018UsIn May of 2017, I took time off to complete construction on my home. In that time I concurrently developed several passion projects, all of which use Java based web back ends using the following technologies: Spring boot, Java 8, Hibernate/MySql database, Maven andvJunit/Mockito.Improved SRE skills by reading How Google Runs Production Systems, from O'Reilly. Read books by progressive leaders like Ed Catmull (Pixar) and Jack Welch (GE), and the influential research of behavioralists like Carol Dweck (author of Mindset), and Amy Edmondson (Google Aristotle Project). -
Production Support EngineerProcore Technologies Jan 2016 - May 2017Carpinteria, Ca, UsAssessed and developed tools to improve PS processes and systems for an SaaS application managing large-scale construction projects. Created Ruby on Rails support toolsets and administrative features, collaborated with technical teams, and trained/mentored production support engineers. -
Tech Support ManagerInvoca Mar 2014 - Dec 2015Santa Barbara, California, UsOversaw a tier three support team in all aspects of communication and organization process improvements, implementations, and maintenance. Integrated JIRA production support project in collaboration with a large-scale Salesforce CRM implementation. -- Team Leadership: Successfully recruited, hired, and trained production support team members as a key performance manager and strategic planner in support of production goals. -
Production Support ManagerRightscale Apr 2010 - Mar 2014Itasca, Illinois, UsPromoted to a production support management position for an SaaS application to manage cloud deployments, including leadership of a tier three support team and individual mentorship/performance management. Developed Ruby on Rails support toolsets, led technical troubleshooting, and collaborated with operations team to implement scalable solutions. -
Software EngineerUcsb Apr 2008 - Apr 2010Santa Barbara, Ca, Us -
Production Support LeadCitrix Online 2004 - 2008Fort Lauderdale, Fl, Us -
Production Support LeadSupply Solution, Inc 2000 - 2004
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Production Support LeadSprint 1997 - 2000Overland Park, Kansas, Us -
Systems AdministratorCenter For Business Innovation 1995 - 1997
Michael Daigle Skills
Michael Daigle Education Details
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University Of Missouri-Kansas CityComputer Software Engineering
Frequently Asked Questions about Michael Daigle
What company does Michael Daigle work for?
Michael Daigle works for Sailpoint
What is Michael Daigle's role at the current company?
Michael Daigle's current role is Site Reliability Manager.
What is Michael Daigle's email address?
Michael Daigle's email address is jd****@****tech.us
What is Michael Daigle's direct phone number?
Michael Daigle's direct phone number is +180568*****
What schools did Michael Daigle attend?
Michael Daigle attended University Of Missouri-Kansas City.
What skills is Michael Daigle known for?
Michael Daigle has skills like Cloud Computing, Saas, Management, Agile Methodologies, Account Management, Enterprise Software, Salesforce.com, Linux, Software Development, Integration.
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