Michael Dalke Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

• Virtual team leader responsible for advancing Platform AWS & Azure Public Cloud service offerings• Enterprise Architect supporting multiple key company efforts increasing Top Line Revenue growth and Streamlining Operating Costs• Architect, Designer, and Change Agent responsible for leading CSG’s ITAM / Global Asset Management transformation (Global Enterprise Datacenters, Private Cloud, and Public Cloud)• Author of multiple PCI DSS (Payment Card Industry Data Security Standard) and SOC1 workflows used for defining CSG’s assessment scope and supporting audit controls• Innovator for multiple CSG’s Business Continuity Planning (BCP) and Major Incident Management processes• Designer of an automated Security Vulnerability Management tracking and management system• Thought leader guiding the transformation of CSG's server access RBAC (Role Based Access Control) system encompassing over 300 CSG Teams and over 275 unique CSG Products & Services

Omaha, Nebraska, United States

• Maintained above a 99% success rate on over 1,000 production changes annually across multiple technologies. Changes were presented and approved by a formal Change Advisory Board (CAB)• Principle team-member responsible for designing and implementing ITIL based workflow solutions / Creator and maintainer of an ITIL compliant team Service Catalog• Measured, monitored, and controlled pervasive operational and security compliancy • Provided management escalation and after-action leadership• Accountable for Business Continuity Planning & Execution• Migrated primary datacenter from Denver to Omaha

Omaha, Nebraska, United States

• Authored and enhanced deployment and system monitoring software • Proactively monitored and managed CSG software solutions• Provided technical leadership for the team• Built and documented team processes and procedures • Trained successor and junior team-members