• Supervised all change management activity for our multi-year business transformation effort, including:o Business readiness and engagement (stakeholder/population assessment, change impacts, readiness surveys)o Communication and end-user training (curriculum design, coursework development and training execution)o Standard operating procedure and day-in-the-life / method of operation o Effectiveness measures and continuous improvement opportunity identification• Managed all enterprise solutions design activity for our multi-year business transformation effort, including: o Process design, documentation and development of role-based standard and exception processeso Management of third-party developers, consultants and project managerso Periodic business updates on progress; validation of agile feature development based on business requirementso Development of user stories / test scripts for functional unit, systems integration and user acceptance testingo Management and prioritization of new feature development and our enhancement backlog • Managed all front-line end-user support, including issue resolution trend reporting, enhancement management and communication

• Responsible for overseeing all aspects of the talent life cycle for our non-driver workforce, including: - Talent sourcing and recruiting - Talent selection and assessment - New hire orientation and on-boarding - Internship & rotational program management - Talent management (inter- and intra-departmental) - Employee career development - Succession planning - High-potential identification and development - Performance Management (Goal Setting, Talent Reviews) - Employee training and development - Management training - Career coaching and mentor program - Engagement measurement (i.e., surveys) and improvement initiatives - Change management initiatives - Recognition and rewards

• Managed all aspects and activities of Employee Development team, including expansion of high-potential employee mentoring program, development of additional role and process-specific training, communication / training of all IT system enhancements, creation of first year employee Retention and Mentoring program, and development of a 2 year Accelerated Rotational Leadership Program• Designed and implemented Individual Developmental Plan (IDP) process and training, to drive more consistent and improved performance management of staff• Established Global Training and On-Boarding (GTO) program to streamline and standardize new hire on-boarding and training process for all Hub Group new hires and existing employees• Managed development of role-specific behavioral testing for job candidates• Instituted various programs and initiatives designed to acknowledge business success, identify top performers, and improve organizational morale and encourage solicitation/growth efforts • Coordinated development of new compensation and organizational structure for Sales and Account Management departments, in conjunction with outside consulting resources and executive leadership• Performed share of wallet analysis to provide Sales department with qualified leads and identification of under-penetrated accounts• Member of IT Steering Committee, responsible for approving and overseeing IT projects and coordination with business resources; responsible for overseeing documentation, training and communication related to all IT system enhancements• Coordinated, managed and tracked executive-sponsored strategic projects in effort to develop a Project Management Office

• Designed and implemented a 12-month Leadership Development Program (LDP) to improve the leadership and management skills of 200 mid-level Managers and Directors across the organization by end of 2016 • Conducted annual Employee Engagement Survey for the Account Management and Business Development departments, and created detailed action plans to address employee feedback• Designed and implemented a Town Hall communication approach to drive communication to staff and align the organization on strategic direction• Steering Committee Member of multi-year technology platform transformation, responsible for overseeing current state process mapping and future state process design • Established mid-level manager process improvement group to drive bottom-up problem solving and solution design, improved partnership and alignment between executive and front line leadership, identification of continuous improvement opportunities, and improved communication• Assisted in development of 3 year Strategic Plan for Account Management and Business Development, including detailed implementation road map• Designed and scoped projects to improve operational efficiency and develop implementation plans for process enhancements and changes•Implemented current work-in-progress projects and establish methods to track the success of process changes within Account Management and Business Development

• Worked with institutions of higher education to develop multi-tiered strategies for expense reduction and new revenue generation, assisted in the development of a new strategic plan with supporting metrics, evaluated and improved current enrollment strategies and marketing efforts, performed market analysis of existing programs and potential new programs and provided implementation plans and road maps• Assisted a Fortune 500 financial services firm in reorganizing its products group from a collection of legacy-product silos into a customer-focused provider of high-value integrated solutions by defining the organizational capabilities and priorities necessary to support firm strategy, identifying the gaps to be closed to achieve the strategy, opportunities for redeploying resources to drive product innovation and developing detailed alternative organizational designs (e.g., work processes, roles, governance, structure and metrics) and operating models (e.g., management structures, meeting cadence) • Developed performance management and merit pay increase systems, strategic plans, objectives and implementation plans for various non-profit organizations• Assessed the impact of marketing expenses for a global law firm, assisted in uncovering their sources of revenue, identified opportunities for revenue growth and developed recommendations for high-impact marketing efforts

• Experienced in managing data and direct reports, communicating with clients and project managers, maintaining client relations, meeting client expectations, drafting client correspondence and creating deliverable material• Prepared client reports for expert testimony by performing and evaluating quantitative and qualitative data analysis• Assisted in the research and editing of academic articles submitted by various PhD’s for publication in economic journals relating to applied microeconomics, occupational safety, insurance, health economics, industrial organization• Performed litigation related analysis relating to regulation and antitrust, products liability, product safety, asset pricing, financial market operation and applied econometrics• Involved in the research and editing of white paper policy suggestions for corporate clients in the areas of statistical sampling and document management• Managed large and small client engagements by communicating with in-house and outside counsel, and briefing them on analysis for decision making• Led project teams in quality control and data analysis for various litigation matters related to antitrust, labor, and healthcare disputes

Performed various legal assistant, office support and court docket functions.