Michael Damron Email & Phone Number

Mountain View, California, United States

Primary contact for service activities and educate our customers on service delivery, tools, and interfaces. I work collaboratively with both internal account team members and customers on service updates and recommendations, with a focus on exemplary compliance and performance. 📌SELECTED HIGHLIGHTS:✅ Utilized phone home data analysis method to gain insight into customer environment and proactively identified and resolved potential issues, achieving high system availability.✅ Accountable for change control management and ensuring stability of environments.✅ Provided regular reports on account status to customers covering ongoing service activities, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements. Led preparation for customer quarterly business review.✅ Works collaboratively with other departments to provide well-rounded customer support, including interacting with operations team at the customer site and reviewing contracts and billing.

Sunnyvale, Ca

Facilitate projects for Apple’s IS&T business unit and managed a team of 11 Professional Service Engineers across 5 states. Directly accountable for the coordinated management of multiple technical projects that impacted strategic business operations and maintaining accurate on-site datacenter inventory of install technical equipment, valued up to $100M+.📌 SELECTED HIGHLIGHTS:✔ Collaborated with Account Managers and customer teams to determine project scope, coordinate planning, and execute NetApp’s technical support projects, as well as facilitated weekly status meetings.✔ Created workflows and schedules for onsite Professional Service resources and ensured compliance with established timelines.✔ Proactively monitored and corrected flawed system behavior through the risk analysis database.✔ Coached and mentored Professional Service personnel and assisted in resolving day-to-day issues within a technical team environment with an emphasis on building consensus, collaboration, and creative problem-solving.

Sunnyvale,Ca

Promoted to a project management leadership role within the company’s Apple account. I managed a cross- functional team in performing new configurations, changes, and maintenance for Apple’s online store, global security, retail, and information security departments.📌SELECTED HIGHLIGHTS:✔ Conducted point-of-care (POC) testing e-series in current environment.✔ Partnered with sales team to develop new hardware configurations and storage layouts, including configurations for changing customer budgets and disk aggregate layouts based on specific customer needs.✔ Collaborated with business unit project managers to develop comprehensive maintenance procedures, installation plans, and hardware layouts, as well as corresponding procedural documentation.🏅NetApp Certified Data Administrator (NCDA) Certified

Professional Service Engineer working with our client Apple contracting and installed, configured, and remediated storage systems for various groups within Apple at multiple data centers, both domestic and global sites.📌 SELECTED HIGHLIGHTS:✔ Served as key member of the team tasked with backfilling staff and ensuring P1 coverage for data centers in Newark and Sunnyvale, as well as Apple’s main campus in Cupertino. ✔ Project managed the data center decommission and equipment moves from California to North Carolina, an initiative valued at more than $50+ million and involving more than 1,000 pieces of equipment.✔ Accountable for the successful day-to-day IT operations and upkeep, including disk swaps, walkthroughs, and storage clean up.✔ Designed and implemented improved processes and documentation for health checks, pre-production testing, shelf/stack adds, and remediation operations.✔ Managed Non-disruptive upgrades (NDU), as well as pre- and post-installation health checks for local and international installations.🔶 INDUSTRY & SERVICE EXPERTISE:✔ Installed and maintained FAS 3200 and 6200 series controllers, and DS 2246, 4243, and 14 shelves. 🏅 National Information Assurance Partnership (NAIP) Certified

Provided exceptional technical support to industry leading clients and develop, modify, and maintain file servers, analyze hardware and software requirements, and install operating system software, upgrades, and fixes.📌 SELECTED HIGHLIGHTS:✔ Key clients included Lawrence Livermore Labs, Chevron, and Symantec. Maintaining and replacing hard drives, power supplies, active-active controllers, and StoreVault S550 and S500 storage systems.✔ Serviced 100+ customer accounts throughout a territory spanning the greater San Francisco Bay Area up to Sacramento and routinely averaged up to 5 service calls per day.✔ Increased performance of system servers and implemented local area network (LAN) and enterprise network operations.✔ Developed and introduced policies and procedures to standardize operational processes such as backup and security operations.🔶 INDUSTRY & SERVICE EXPERTISE:✔ Provided Break/fix services for a variety of IT components, including node controllers, service processors (SP), hard drives, tape drives, Peripheral Component Interconnect (PCI) cards, data and control cache, battery back-ups, and more.✔ Experienced with installing and deinstalling 3PAR S, T, E, and F series SAN systems.✔ Knowledgeable of Hitachi telecommunications equipment, including hard disk drive, controller boards, ENC, power supplies on AMS 2000, and universal storage platforms (USP) V and VM.

Strategically planned, coordinated, and performed installation services for microcomputers, and peripheral and network equipment at numerous district sites, specifically working with Macintosh and IBM platforms. Installed system software, patches, application software and utilities as needed to ensure quality operations and minimal interruption to educational services. In this senior leadership position, managed an annual budget of $120K and oversaw 6 administrative staff members and repair technicians.📌 SELECTED HIGHLIGHTS:✔ Drove continuous improvements and optimum operations by routinely assessing equipment and diagnosing and addressing potential problems. Additionally, analyzed and resolved department’s network interface and performance problems.✔ Delivered $50K in annual savings within 1st year by going out to bid on most consumables.✔ Coordinated with key vendors and matrixed teams to develop solutions to user related access and application issues.✔ Maintained comprehensive and detailed records of equipment repairs and parts inventory.

As the Field Service Engineer, I led a dedicated team in sales, maintenance, and repair operations for digital duplicators and all paper handling equipment. I managed a 10-city territory and met or exceeded my quota of 5 service calls per day with a focus on exceptional customer service

Focus In Electrical Engineering, Electrical Engineering

Focus In Business Administration, Business Administration