It Systems Engineer
CurrentHelped managed Active Directory and Azure Active Directory environments and maintained Microsoft 365 administrationWorked Service Desk tickets to resolution or followed proper escalation procedures to higher tier technicians for assistanceLater promoted from Tier 1 to Tier 2 technician and provided escalation assistance to Tier 1 techniciansWorked on projects such as Email Spam Filter migrations, Migrations from Exchange Server to Exchange Online, File Server migrations to Sharepoint, etc.