Michael Daniel Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Leads the team that ensures Regulatory Compliance and adherence to internal policies on the Digital Onboarding Space, Customer Account Management, and Customer Experience. Ensuring that whatever the customer's journey through any of our digital platforms, it is compliant with extant policies.

Lagos, Nigeria

• Ensures that regulatory, internal policies are complied withduring customer onboarding on digital channels.
• Performs compliance test of controls built in digitalprocesses including test on applications and platforms.
• Responsible for Customer Due Diligence Information Qualityincluding validation of personal and business information.
• Supervised review of over 500,000 accounts opened acrossall digital platforms.

Lagos, Nigeria

• Reviewed financial operations regularly, focusing on areashighly vulnerable to money laundering, to ensure adherenceto AML/CFT regulation and best practices.
• Identified material weaknesses in business and operation,prepared timely report to regional heads and executivemanagement with recommendations to resolve problems.
• Provided business support to internal customers andresponded to over 20 compliance enquiries daily.
• Proactively engage staff on new policies and regulations thataffect business and operations and ensured there is high levelof compliance

Lagos, Nigeria

• Directed and supervised team of six engaged in validation of account opening information of new customers and ensureddetails are uploaded correctly.
• Evaluated team members’ skills and knowledge regularly,training them in techniques necessary to complete tasks, tominimize resource and time losses in meeting team's target.
• Developed monthly and daily output plans to deliver ontargets within agreed Turn-Around-Time.
• Established open and professional relationships with teammembers and internal customers in branches to achieveprompt regularizations on exceptions.

Lagos, Nigeria

• Responded to over 50 customer's enquiries and questionsdaily, regarding available and new products, services, andbenefits.
• Maintained customer satisfaction with forward-thinkingstrategies focused on addressing customer needs andresolving concerns.
• Performed cross-functional engagement with sales team,technology, legal etc., to provide primary customer supportto internal and external customers.

Lagos, Nigeria

• Processed over 100 daily average customer transactionspromptly in accordance with standard process, minimizingwait times.
• Completed highly accurate, high-volume money counts viaboth manual and machine-driven approaches.
• Identified sales opportunities and referred customers tobranch sales partners.