Michael Daniel Email and Phone Number
Michael Daniel personal email
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I am a results-driven compliance professional with over 16 years of banking experience, spanning branch operations, regulatory compliance, and customer success. As the Head of Virtual Compliance Monitoring, I lead a dynamic team to ensure seamless adherence to KYC, AML/CFT, and other regulatory standards across digital onboarding, account management, and customer interactions.My career highlights include serving as the Compliance Lead for Africa’s first indigenously built core banking application, SeaBaas, where I oversaw risk identification, regulatory implementation, and data quality assurance during the migration from the Temenos system. I excel in building robust compliance frameworks, streamlining processes, and collaborating with cross-functional teams to drive operational excellence and mitigate risks.With expertise in compliance documentation, quality assurance, and regulatory examinations, I am passionate about fostering innovative solutions that align business operations with regulatory demands. I believe in leveraging technology to create secure, customer-centric financial ecosystems that uphold trust and integrity.
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Head, Virtual Compliance MonitoringSterling Bank PlcLagos, Nigeria
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Head, Virtual Compliance MonitoringSterling Bank Plc Aug 2022 - PresentLagos, NigeriaLeads the team that ensures Regulatory Compliance and adherence to internal policies on the Digital Onboarding Space, Customer Account Management, and Customer Experience. Ensuring that whatever the customer's journey through any of our digital platforms, it is compliant with extant policies. -
Team Leader, Digital Onboarding ComplianceSterling Bank Plc Sep 2020 - Sep 2022Lagos, Nigeria• Ensures that regulatory, internal policies are complied withduring customer onboarding on digital channels.• Performs compliance test of controls built in digitalprocesses including test on applications and platforms.• Responsible for Customer Due Diligence Information Qualityincluding validation of personal and business information.• Supervised review of over 500,000 accounts opened acrossall digital platforms.
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Branch Conduct & Compliance OfficerSterling Bank Plc Jul 2018 - Aug 2020Lagos, NigeriaReviewed financial operations regularly, focusing on areashighly vulnerable to money laundering, to ensure adherenceto AML/CFT regulation and best practices.• Identified material weaknesses in business and operation,prepared timely report to regional heads and executivemanagement with recommendations to resolve problems.• Provided business support to internal customers andresponded to over 20 compliance enquiries daily.• Proactively engage staff on new policies and regulations thataffect business and operations and ensured there is high levelof compliance
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Team Lead, Centralized Account ManagementSterling Bank Plc Jul 2015 - Jul 2018Lagos, NigeriaDirected and supervised team of six engaged in validation of account opening information of new customers and ensureddetails are uploaded correctly.• Evaluated team members’ skills and knowledge regularly,training them in techniques necessary to complete tasks, tominimize resource and time losses in meeting team's target.• Developed monthly and daily output plans to deliver ontargets within agreed Turn-Around-Time.• Established open and professional relationships with teammembers and internal customers in branches to achieveprompt regularizations on exceptions.
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Team Lead, Customer Experience ManagementSterling Bank Plc Sep 2009 - Jul 2015Lagos, NigeriaResponded to over 50 customer's enquiries and questionsdaily, regarding available and new products, services, andbenefits.• Maintained customer satisfaction with forward-thinkingstrategies focused on addressing customer needs andresolving concerns.• Performed cross-functional engagement with sales team,technology, legal etc., to provide primary customer supportto internal and external customers.
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Transaction AssociateEquitorial Trust Bank Limited. Apr 2008 - Sep 2009Lagos, NigeriaProcessed over 100 daily average customer transactionspromptly in accordance with standard process, minimizingwait times.• Completed highly accurate, high-volume money counts viaboth manual and machine-driven approaches.• Identified sales opportunities and referred customers tobranch sales partners.
Michael Daniel Skills
Michael Daniel Education Details
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B.Eng Production Engineering
Frequently Asked Questions about Michael Daniel
What company does Michael Daniel work for?
Michael Daniel works for Sterling Bank Plc
What is Michael Daniel's role at the current company?
Michael Daniel's current role is Head, Virtual Compliance Monitoring.
What is Michael Daniel's email address?
Michael Daniel's email address is da****@****hoo.com
What schools did Michael Daniel attend?
Michael Daniel attended University Of Benin.
What skills is Michael Daniel known for?
Michael Daniel has skills like Strategic Planning, Management, Business Strategy, Due Diligence, Microsoft Office, Customer Service.
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Michael Daniel
Graphic Designer || Empowering Brands Through Visuals | Helping Businesses And Brands Sell With Attractive Visuals.Send A Dm To Know MoreKabba/bunu -
Michael Daniel
Binance Campus Ambassador | Community Manager/ Moderator | Blockchain Technology EnthusiastLagos -
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