Michael Danisevich Email & Phone Number

8181 S 48Th St Phoenix Az 85044

Workforce Adherence Coordinator January 2017 to Present• Monitor real time contact volume for over 250 employees in multiple queues• Review intra-day performance reports to identify shrinkage• Schedule training and meetings based off forecast and real-time service level • Accurately adjust adherence by utilizing ADP reports• Create forecast based off business needsNegotiations Specialist April 2016 to January 2017• An acting liaison for clients and creditors.• Negotiate lowest percentage on settlements for clients.• Build rapport with our creditors.• Achieved monthly goals.

1444 S Sossaman Rd, Mesa, Az 85209

• Inform members on various products and promotions.• Ensure department is show-time ready for members.

Phoenix, Arizona Area

• Provided technical support on U-haul systems for dealers and centers.• Handle both incoming calls and live chats.• Support QA with researching resolutions for technical issues.

• Provided technical support for cable, phone, and high speed internet.• Interfaced with end users, service technicians, and leadership to resolve critical service issues, escalations, and service calls.• Consistently maintained adherence to daily call flow.• Maintained customer focused support and consistently provided resolution for issues.

• Responsible for direct training of newly hired employees.• Provide effective technical support for students, faculty, and staff members.• Consistently met quality assurance standards.• Software beta testing for new learning platforms.

• Assisted customers with billing questions and products.• Provided tier one support for cellular devices.• Promoted to Team Lead.• Promoted to Team Lead and coaching team.

Associate Of Arts (A.A.), Art/Art Studies, General

Diploma, General Studies