Michael Danquah Email & Phone Number

Greater Accra Region, Ghana

1. Respond to technical support requests from employees via various communication channels.2. Diagnose and resolve hardware, software, and network issues, escalating complex problems to senior IT staff when necessary.3. Install, configure, and maintain computer hardware, operating systems, and software applications.4. Assist in the setup and maintenance of company email accounts, user accounts, and security protocols.5. Provide guidance to users on proper computer and software usage.6. Collaborate with cross-functional teams to implement technology solutions that enhance operational efficiency.7. Perform regular system updates, patches, and backups to ensure data security and system integrity.8. Implement, manage, and troubleshoot network infrastructure, including routers, switches, firewalls, and access points.9. Monitor network performance and security, ensuring optimal operation and data integrity.10. Maintain an inventory of hardware and software assets and recommend upgrades when necessary.11. Assist in planning and executing network upgrades, installations, and migrations.12. Create and maintain documentation for technical procedures, network configurations, and user guides.13. Stay current with industry trends, best practices, and emerging technologies to propose innovative solutions.

India

Ghana

• Provided technical support, promptly troubleshooting hardware and software issues.• Implemented and enforced security measures to safeguard sensitive data.• Managed and maintained the office's IT infrastructure for smooth operations.• Oversaw system backups, disaster recovery planning, and data restoration procedures.• Monitored network performance, identifying and resolving connectivity issues.• Deployed and maintained servers, including installation, configuration, and optimization.• Conducted system upgrades, patches, and software installations.• Collaborated with team members and stakeholders to assess IT needs and implement appropriate solutions.• Assisted in the planning and execution of IT projects, ensuring successful implementation and delivery.

Greater Accra, Ghana

• Installed and configured POS (Point of Sale) software for efficient sales transactions and inventory management.• Monitored and maintained POS systems, applying updates and patches for optimal performance and security.• Conducted thorough testing and troubleshooting to ensure smooth functionality.• Implemented data backup and recovery processes to safeguard critical sales and customer information.• Implemented security measures within the POS software to protect against unauthorized access and data breaches.

Greater Accra, Ghana

- Successfully implemented the creation of research clubs aimed at assisting students in generating projects prior to their final year - Encouraged peer-to-peer tutoring among students - Fostered a collaborative environment for academic pursuits- Established diverse research clubs, including: - Software Development Club - Security and Networking Club - Multimedia Development Club - Robotics and AI Club- Initiated the establishment of a Women in Tech Club to encourage greater participation of women in the field of technology - Provided a platform for empowerment and support for female students - Promoted inclusivity and diversity within COSSA- Played a crucial role in overseeing and ensuring smooth day-to-day functioning of activities at COSSA - Worked closely with faculty to foster strong collaborations and partnerships- Organized a highly successful COSSA Celebration Week, bringing the entire association together - Fostered a sense of togetherness, camaraderie, and shared achievements among members

Master Of Science - Ms, Cybersecurity And Digital Forensics

Cloud Engineering

Security Essentials

Bachelor'S Degree, Computer Science