Michael Dart Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

As an Operational Team Manager, I am there to coach and develop my team, through guidance and brain storming on situations to achieve outcomes that are suitable for our clients whilst growing my team members skills simultaneously. In my role, I work closely with the Operations Manager and other Operation Team Managers, our Account Management team, our Suppliers team and Suppliers a like as well as other areas of the Corporate Travel Management team on a daily basis. Nurturing, developing and creating relationships with my team members and other colleagues as well as clients and suppliers is a key tenant and asset to fulfilling my role to the best of my potential.Key accounts in my team include:- Engineering- Mining - Government Agencies- Financial and Investment firms- Not-for-profit organisations- Oil and Gas- UniversityEach client in these fields present their own unique requirements for our team to manage and service.Some key areas of the role included:- Client relations and resolutions- Goal setting and monitoring- Implementation and managing of client travel policies- Monthly team One-on-Ones- System Troubleshooting- Rostering- Training

Brisbane, Queensland, Australia

As a Corporate Travel Consultant, I was employed to provided effective consulting and high-level customer service.I was there to support an array of clients from many sectors, complying with the policies and procedures for many of our clients preferred travel programmes, My key responsibilities were:- Effective Quoting (providing suitable alternatives)- Securing Bookings (flights, hotels, car etc.) with any ancillaries- Document Issuing- Invoicing and Receipting- Client Queries including negative queries and situations- Daily Tasks including inbox management, messaging queues (for schedule changes and cancellations)

Brisbane, Queensland, Australia

London, United Kingdom

As a Corporate Travel Consultant, I was employed to provided effective consulting and high-level customer service.I was there to support an array of clients from many sectors, complying with the policies and procedures for many of our clients preferred travel programmes, My key responsibilities were:- Effective Quoting (providing suitable alternatives)- Securing Bookings (flights, hotels, car etc.) with any ancillaries- Document Issuing- Invoicing and Receipting- Client Queries including negative queries and situations- Daily Tasks including inbox management, messaging queues (for schedule changes and cancellations)

London, United Kingdom

During my role I was responsible for sourcing and accurately providing quotes, securing and finalising bookings for high profile touring music artists. Requirements for bookings ranged from a general 20 to 50 travellers at a time but also extended to much larger groups of 300+ traveller for more popular music artists.Part of my role was to identify any areas for improving the clients journey and present these alternative options to the client. Thinking ahead of clients was a key success factor to making journeys hassle free. I was also involved in many resolution processes for my clients where things didn't go quite to plan. This was managed directly by myself using the relationships I had developed with suppliers and collaborating with my manager to ensure suitable outcome was achieved.In addition to my day-to-day responsibilities, I provided 24 hour support to my clients before, during and after their touring dates.

Brisbane, Queensland Australia.

As a Corporate Travel Consultant, I was employed to provided effective consulting and high-level customer service.I dealt with clients from multiple sectors including Oil & Gas and Government agencies and entities. Complying with the policies and procedures for many of our clients preferred travel programmes, My key responsibilities were:- Effective Quoting (providing suitable alternatives)- Securing Bookings (flights, hotels, car etc.) with any ancillaries- Document Issuing- Invoicing and Receipting- Client Queries including negative queries and situations- Daily Tasks including inbox management, messaging queues (for schedule changes and cancellations)In addition to the above, I was also the dedicated VIP consultant a select portfolio of clients which allowed me to really enhance my service offering to my clients

Spring Hill

To further advance my experience and knowledge, I applied for the opportunity to work with Jetset Spring Hill. Side-stepping into a new demographic was exciting as it helped to expand my skills with a new client base.Primarily, as a Travel Consultant, I managed vast array of itineraries all over the world including flights, hotels, cars, cruises and packaged holidays for leisure purposes.These included:- Quoting- Price Negotiation- Itinerary Preparation- Documentation- Feedback Queries and ResolutionsIn addition to this, I assisted in finalising bookings for Corporate Clients with a different set of expectations to leisure clients.

Loganholme

Beginning as a Travel Consultant managing a vast array of itineraries all over the world including flights, hotels, cars, cruises and packaged holidays.Some main responsibilities were:- Quoting - Price Negotiation- Itinerary Preparation- Documentation- Feedback Queries and ResolutionsFurther to my role as a Team Leader at Create Travel, I coached and assisted my fellow colleagues a various situations to help them grow in knowledge and confidence, providing an autonomous working environment,

Brisbane, Australia

My Coles journey started off early, first as an after-school/weekend casual position to a full-time career.Beginning in the Customer Service Department my roles of as a supervisor was to ensure the smooth and quick processing of the many customers that passed through the store. Through careful planning, team members scheduled breaks and daily tasks were effectively managed to not interrupt this flow. Other responsibilities included assisting with customer queries including negative feedback and closing out the cash registers at the days end.Progressing into other departments and roles including the Store Duty Manager I was promoted to the role of Dairy ManagerKey Responsibilities were- Budgeting- Rostering- Stock Ordering- Stock Replenishment and Presentation- Rotation Management - Dissipation Management- Stock-take

Diploma Of It - Full Stack Web Development, Information Technology

Currently studying full-stack web development. Learning multiple front and back end languages to develop websites, applications (web.

Diploma Of Tourism

Education record

Primary School