● Personally won the Grimsby Institute Staff Award for Excellence, an award given to only one staff member per year from a staff of 1000.● Won the Institute’s Team of the Year award in recognition of our team’s outstanding contributions to the Institute.● Desktop support for 1000 members of staff and around 5000 students, across more than a dozen locations.● One-to-one staff training on all IT-related software.● Lead Technician on a number of IT projects, including the transfer of all campus operating systems from Windows 2000 to Windows XP and from Windows XP to Windows 7.● Trained and mentored all new IT staff members.● Managed staff rotas for out of hours cover.