In this position I am responsible for providing subject matter expertise (SME) to state agencies, local governments and other’s across the state to build, manage and evaluate their information security programs and supporting them to identify and manage their IT related risks. MAJOR RESPONSIBILITIES 1. Act as an information security consultant providing guidance and support in all domains of information security and risk management including but not limited to conducting security program evaluations, security assessment and remediation support, general security guidance, collaboration, information and training. 2. Interface with security officers, CIOs and others with security responsibilities on all aspects of cyber security program development and maturity. 3. Support the goals and objectives of the Statewide Cybersecurity Review Board. 4. Support security policy development and maintenance. 5. Plan and host security meetings. 6. Collaborate with the Training and Development Manager to develop and conduct training. 7. Coordinate with the state IT service providers, vendors and external security organizations as needed. 8. Monitor and maintain current awareness of current security standards and frameworks, emerging technology and the latest threats. 9. Apply the principles of the NIST RMF and security assessment processes to critically evaluate, analyze, and consult state agencies regarding their information security programs. 10. Conduct interviews with ISOs, CIOs and other agency officials with security responsibility regarding their security program status, risk management efforts, and security challenges. 11. Prepare and deliver executive presentations to agency leadership describing findings and recommendations. 12. Review security program artifacts such as system security plans, incident response plans, assessment reports, policies, processes and procedures and provide recommendations for improvements.

The Tower Consultants role is to oversee and ensure the efficient service delivery of GTA and GTA Local Area Network (LAN) environment. This includes oversight responsibility for the managed services being delivered by service providers and to ensure efficient execution of all IT processes and meeting of service level requirements for the LAN environment. The Tower Consultant will also work closely with the Service Delivery Management staff and managed service providers’ service delivery team to identify, recommend, develop, implement, and support cost-effective technology solutions that meet future GTA and GTA Customer’s business needs. This role will provide the LAN technical expertise and act as a technical resource to the Service Delivery Management staff. The Tower Consultant will be the subject matter expert for GTA for the LAN environment and will assist in technical understanding of incident management, problem management, and change management processes. The Tower Consultant will act as the functional expert in the analysis, interpretation and presentation of performance measures with regard to the LAN SLAs.

My responsibilities include the management of the field operations division of our company. Ammacore manages thousands of I.T. service events and projects in the United States across all 50 states, Puerto Rico and in Canada. I am responsible for the productivity and profitability of the largest division in our company and apply strategic thinking and methodologies to process improvement.Ensure effective utilization of operations metrics used to make business decisions that: optimize the use of internal and 3rd party resources ensuring fulfillment of operational goals that adhere to schedules and allocated resources and continuously leverage ways to reduce the overall cost of operations.

I served in two, simultaneous roles for the GA Department of Public Safety: Information Security Officer and Network Operations Manager.As the Information Security Officer, my primary responsibility is to ensure the confidentiality, integrity and availability of DPS systems and data. This is accomplished through the planning, directing and coordination of agency information security related activities proper categorization of data, implementation of appropriate security controls, granular access management based upon role based access control principles, risk analysis and threat evaluation. Security policy analysis and security awareness training also fall under the purview of this responsibility. Information Security Officer Responsibilities include:• Conduct risk management analysis to identify areas of risk and develop and implement appropriate security measures.• Monitor the usage of agency data and systems and regulate access as appropriate to safeguard agency information assets.• Work with business owners, department heads, IT staff and vendors to ensure that the coordination and delivery of security services are provided in an efficient and timely manner.• Report on the agency Information Security posture and status to internal management as well as external agencies as required by law and State of Georgia Policy.• Development and implementation of System Security Plans, projects and initiatives.• Planning, implementation, management and coordination of security measures and controls for information systems to regulate access to computer data and prevent unauthorized modification, destruction, or disclosure of information.• Serve as a subject matter expert representing DPS on all issues relative to agency information security and assurance• Categorization of all Georgia DPS systems and security controls• Implementation and management of WebSense Internet Security system

I served in two, simultaneous roles for the GA Department of Public Safety: Information Security Officer and Network Operations ManagerAs the Network Operations Manager, I am responsible for the installation, upkeep and integrity of the Department’s Wide Area Networks, Local Area Networks, Virtual LANs, Microsoft Active Directory 2008 Domain infrastructure and VMWare Cluster environments. This is accomplished through the utilization of Cisco Adaptive Security Appliances to provide Virtual Private Network endpoint connections to 80 locations across Georgia. Recent projects and notable activities include:• Currently implementing a massive project to convert all physical server infrastructure to virtual using VMWare 5.1 (planned to be 5.5), IBM xSeries Servers and nSeries iSCSI SAN and NetApp iSCSI SAN• Implementation of state-wide communications center infrastructure as part of a larger project that computerized dispatch functions for the Department’s Law Enforcement Divisions (State Patrol, Motor Carrier Compliance and Capitol Police)• Management of Agency Network infrastructure (Cisco Catlayst Switches, Cisco ASA 5505,5510,5512-x, 5520 Firewalls, 85 IPSec Site-to-site VPNs• Design and implementation of connectivity solutions regarding implementations and projects involving outside State, Local and Federal agencies• Upgrade of Firewall Internetworking Operating Systems• Implementation of Wireless LAN technologies• Provide Level II engineer support to Computer Services technicians as needed

As the Enterprise Network Manager for the Georgia Department of Motor Vehicle Safety , I was responsible for the management of two network and desktop support teams. One team provided computer and local area network support to the agency’s 55 locations across the state for Driver’s License and Commercial Motor Carrier Enforcement Divisions as well as Headquarters. The second team of technicians provided support to the Georgia Registration and Title Information System (GRATIS) which existed on a separate DMVS network with which county tax collectors offices used to register and issue motor vehicle registrations to the citizens of Georgia. This network spanned to over 165 locations which had varying numbers of endpoint terminals (from one to 10) per location.

With COMFORCE I was an independent contractor that worked on two different projects for the company: The first project was working as a technical unit manager for a tier II server and user support group at Bellsouth Business Systems. In this capacity I supervised a combination of 12 contractors and BellSouth employees who managed 160 Windows NT 4.0 servers and over 5600 users in two domains that spanned across 9 states. This project ended due to an across-the-board, internal outsourcing at BellSouth to another company.The second project I was a part of involved the Georgia Public Service Commission’s (PSC) Commercial Motor Vehicle Enforcement Division’s being split off from the PSC and merged into the newly created Department of Motor Vehicle Safety. My responsibilities in this contract included:• Creation of a standalone Windows 2000 domain (separate from GAPSC)• Transition all of the officers and support staff to the new domain• Assist in the network setup of the new GA DMVS network infrastructure• Over the course of one weekend, move all assets to the new building and bring the infrastructure up so that the employees that left work at PSC on Friday could report to DMVS on Monday and be fully functional.

As Store Operations Manager, I was responsible for recruitment, selection, development and training of all retail sales personnel. I was responsible for maintaining a full staff and effectively supervising all aspects of a retail location. I performed a variety of duties related to sales, finance, retention and customer service in accordance with company policies and procedures under the direction of the Store General Manager. Duties included:• Constantly achieved sales objectives and revenue goals• Tracked and measured retail store performance• Responsible for Store P&L• Managed operating revenues and expenses• Directly responsible for the store’s inventory valuation• Management of Front End Manager and cash office• Management of Warehouse Manager and all shipping receiving activities• Performed all HR functions at the store level to include payroll, employee and manager scheduling• Ensured compliance with all EEOC and company standards

As the Master Tech Facility Manager I managed one of two unique service centers within the company nationwide. The Master Tech center in Roswell was responsible for all of the warranty based computer repairs and more technically challenging system upgrades that required a stronger skillset and higher level of certification. As manager of this facility I was the general manager responsible for 14 master technicians who performed all warranty bench work and field service in the Greater Atlanta Area (Gwinnett, Fulton, Cobb, Douglas, Fayette, Clayton, Henry and Dekalb counties). Also attained new business as a laptop repair depot for our extended warranty company and drove revenue to even greater heightsDuties included:• Day to day management of technicians, parts admins, service coordinator and operations manager• Ensure high revenue through low incidence of service re-work• Promoted On-Site services to all 5 Atlanta area store managers• Worked with Atlanta area Store General Managers to resolve customer problems and complaints• Was responsible for ensuring costs were kept to minimum by ensuring warranty parts credits were obtained• Was able to find new corporate business through working with corporate sales managers in the Roswell store• Full P&L responsibility

As a Technical Services Manager I was responsible for the day to day management of the Tech department and its technicians. Ensuring the prompt repair or upgrade of customer’s computers while maintaining a healthy P&L statement were the primary responsibilities. Upon takeover of this technical services department as manager it’s numbers were in the bottom 50% of the company’s tech departments, through positive process change, holding technicians accountable for their work and establishment of minimum acceptable standards, this technical services department was brought up to be in the top 10% of the company with regards to profitability percentage.Was promoted and relocated to Atlanta to General Manager of the Master Tech Facility, a uniqie one-of-a-kind service center that delivered master technicain repar work and onsite filed services for the entire Metro-Atlanta market.

Hired initially as a computer technician, I quickly began to demonstrate leadership qualities and the level of commitment required to move ahead in the company. I obtained my CompTIA A+ technician certification and was sent onsite to several corporate accounts to represent CompUSA as a network / LAN technician. This professionalism and ability to interface effectively with corporate clients earned me the unofficial title of Assistant Technical Services Manager and I was given the primary responsibilities of liaising with corporate sales staff to provide technical services solutions and value add to large corporate clients. Continued success in this role afforded me the opportunity for promotion and relocation to Charlotte, NC to take over the management of a tech department that was losing money and failing to meet customer service requirements.