Michael Davis Email & Phone Number

Buffalo/Niagara, New York Area

Troubleshoot technical problems and provide timely resolution.Use oral skills and writing skills regularly to collectors, managers and other business personnel.Regularly operate in a fast paced IT environment supporting over 1000 users with minimal supervision. Assist debt collectors with their profiles through the AS400 and Citrix XenApp.Monitor servers.

Buffalo/Niagara, New York Area

• In most cases, had to learn and understand the software and do research into the best ways to use it to accomplish the tasks set forth.
• Designed the United States Attorney’s Office’s Annual Report using Microsoft Word and Publisher.
• Created the Civil Opening and Closing forms on Adobe Acrobat Pro, which the U.S. Attorney’s Office uses on a daily basis.
• Learned how and created electronic forms on Microsoft Infopath, which submit into an Access database.
• Edited the office newsletter in Microsoft Publisher.
• Assisted in the setup and installation of the Hirsch Velocity Server.

Provide customer service, stock shelves on the overnight shift, created building displays, and general maintenance.