Michael Davis Email & Phone Number

3445 W. Cary St. Richmond, VA

• Created revenue forecasting and business models including, but not limited to balance sheet, profit/loss statement with three years of projections
• Met with and discussed our vision of Garden Grove with city officials from The Richmond, Henrico and Chesterfield County Departments of Economic Development, Licensing/Permitting and Zoning in order to find the best.
• Gathered with representatives from several… Show more
• Gathered with representatives from several banking institutions, Small Business Administration (SBA) and crowd funding sources in order to secure capital for development and future expansion
• Helped outline and finalize Garden Grove’s Operating Agreement and employee contracts with the guidance of the company’s attorney
• Lead the design process including production and taproom layout, coordinated with the architect for the brewery build-out and city inspection process and facilitated meetings with contractors for upgrades/repairs

7500 W. Broad St. Richmond, VA 23294

• Analyzed and delivered metrics around Dominion’s Customer Care Advisors that was used to evaluate employee performance on a weekly, monthly and yearly basis
• Played key role in the implementation of Dominion’s new IVR and call handling technology; this included creating new and transferring old reporting over to the new platform, adjustment of call center staffing and.
• Implemented use of ARCOS… Show more
• Implemented use of ARCOS within Dominion’s Customer Service Center, a comprehensive set of automated communications solutions and roster management system that eliminated 100% of standby pay saving approximately.
• Tackled several Six Sigma analyses aimed towards improving Dominion’s performance metrics such as Average Speed of Answer (ASA), Interactive Voice Response (IVR) utilization and Average Handle Time (AHT)
• Implemented use of self serve options through Dominion’s IVR, decreasing Commercially handled call volume by 8%

Bachelor Of Science In Business Administration, Business Administration And Management, General

Advanced High School Degree

Activities and Societies: Boy Scouts of America, Distributive Education Club of America (DECA)-Business Society