Michael Davis Email & Phone Number

Alliance, Oh, Us

Siegen, Nordrhein-Westfalen, De

Budgeting and Operations Management:● Forecasting and managing annual budgets for shop operations, including personnel, equipment, and facility maintenance.● Monitoring expenditures and provided financial reports to senior management, ensuring alignment with financial goals.Facilities and Inventory Control:● Oversee shop facilities maintenance and managed inventory levels to ensure adequate stock of parts and materials.● Implemented cost-effective measures for facility maintenance and optimized inventory control processes.Parts Procurement and Management:● Manage RFQs, generated project numbers, and coordinated with vendors for part sourcing and manufacturing.● Provide detailed quotes to customers, including labor and shipping costs, and ensured accuracy in parts inspection and delivery.Repairs and Field Service:● Responded to customer inquiries and managed repair projects, from diagnostics and quotes to parts sourcing and final repair approvals.● Coordinated on-site testing and shipping logistics, facilitating invoicing processes through administrative coordination.Business Development and Marketing:● Support sales efforts by visiting customers, promoting service contracts, and collaborating with sales engineers for enhanced customer satisfaction.● Developed and executed marketing strategies via LinkedIn and email campaigns, updating corporate website content to reflect current offerings.

Fort Worth, Texas, Us

At Omnicell, I played a pivotal role in ensuring seamless operations of critical pharmacy and supply systems, directly impacting healthcare delivery and patient care quality. As a Level II Engineer, I specialized in electro-mechanical and automation solutions, handling advanced troubleshooting, preventive maintenance, and emergency repairs. I collaborated closely with director-level nursing and pharmacy staff to tackle complex technical issues and enhance workflow efficiencies.Key Responsibilities:● Maintained and repaired medication management hardware and software, optimizing healthcare delivery and patient outcomes.● Responded promptly to service calls from our 24x7 Technical Assistance Center, delivering onsite troubleshooting and emergency maintenance services.● Documented all service events meticulously, adhering to Omnicell's policies and procedures.● Provided coaching and mentoring to team members as needed, fostering a culture of continuous improvement.● Managed parts inventory and facilitated the return materials process, ensuring operational readiness at all times.● Participated actively in staff meetings and contributed to company-wide initiatives to enhance service quality and customer satisfaction.● Supported adjacent areas with backup assistance and maintained trunk stock inventory at home for rapid response.

Cobham, Surrey, Gb

Pittsburgh, Pa, Us

As a Lead Field Service Engineer my role and Responsibilities are as follows:⚫ Create documents and procedures for customer and internal knowledge base for our products for use in maintenance and troubleshooting.⚫ Perform on-boarding of new field operations personal, including 30 day training program.⚫ Escalation point for Tier 4 troubleshooting, customer support and problem resolution.⚫ Educate customers on best practices and provide coaching on approved maintenance schedules and practices.⚫ Work hand in hand with engineering to vet and improve design and features for field documentation.⚫Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.⚫Implemented improved re-manufacturing process for failed components.⚫Use data collected from fleet to determine failures and corrective action for machines.

Pittsburgh, Pa, Us

List of Responsibilities:⚫ Provide support to the robotic powered industrial vehicles installed at customer sites located across the country and in Mexico and Canada.⚫ Collect data for engineering to improve product design⚫Update and maintain assets serial numbers in digital asset management software⚫Create work orders and trouble tickets for issues at customer locations⚫Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.⚫Implemented improved re-manufacturing process for failed components⚫Trained new employees on re-manufacturing process and troubleshooting⚫Create documents and procedures for maintenance and troubleshooting⚫Troubleshoot using digital true RMS multi-meter and scope

Burr Ridge, Il, Us

Vector based layout Design for Engraving.Digital Type and image layout.

Working under CFO consulting design elements with design team.

Associate Of Arts And Sciences (Aas), Graphic Design

General Studies

Education record