Budgeting and Operations Management:● Forecasting and managing annual budgets for shop operations, including personnel, equipment, and facility maintenance.● Monitoring expenditures and provided financial reports to senior management, ensuring alignment with financial goals.Facilities and Inventory Control:● Oversee shop facilities maintenance and managed inventory levels to ensure adequate stock of parts and materials.● Implemented cost-effective measures for facility maintenance and optimized inventory control processes.Parts Procurement and Management:● Manage RFQs, generated project numbers, and coordinated with vendors for part sourcing and manufacturing.● Provide detailed quotes to customers, including labor and shipping costs, and ensured accuracy in parts inspection and delivery.Repairs and Field Service:● Responded to customer inquiries and managed repair projects, from diagnostics and quotes to parts sourcing and final repair approvals.● Coordinated on-site testing and shipping logistics, facilitating invoicing processes through administrative coordination.Business Development and Marketing:● Support sales efforts by visiting customers, promoting service contracts, and collaborating with sales engineers for enhanced customer satisfaction.● Developed and executed marketing strategies via LinkedIn and email campaigns, updating corporate website content to reflect current offerings.

At Omnicell, I played a pivotal role in ensuring seamless operations of critical pharmacy and supply systems, directly impacting healthcare delivery and patient care quality. As a Level II Engineer, I specialized in electro-mechanical and automation solutions, handling advanced troubleshooting, preventive maintenance, and emergency repairs. I collaborated closely with director-level nursing and pharmacy staff to tackle complex technical issues and enhance workflow efficiencies.Key Responsibilities:● Maintained and repaired medication management hardware and software, optimizing healthcare delivery and patient outcomes.● Responded promptly to service calls from our 24x7 Technical Assistance Center, delivering onsite troubleshooting and emergency maintenance services.● Documented all service events meticulously, adhering to Omnicell's policies and procedures.● Provided coaching and mentoring to team members as needed, fostering a culture of continuous improvement.● Managed parts inventory and facilitated the return materials process, ensuring operational readiness at all times.● Participated actively in staff meetings and contributed to company-wide initiatives to enhance service quality and customer satisfaction.● Supported adjacent areas with backup assistance and maintained trunk stock inventory at home for rapid response.

As a Lead Field Service Engineer my role and Responsibilities are as follows:⚫ Create documents and procedures for customer and internal knowledge base for our products for use in maintenance and troubleshooting.⚫ Perform on-boarding of new field operations personal, including 30 day training program.⚫ Escalation point for Tier 4 troubleshooting, customer support and problem resolution.⚫ Educate customers on best practices and provide coaching on approved maintenance schedules and practices.⚫ Work hand in hand with engineering to vet and improve design and features for field documentation.⚫Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.⚫Implemented improved re-manufacturing process for failed components.⚫Use data collected from fleet to determine failures and corrective action for machines.

List of Responsibilities:⚫ Provide support to the robotic powered industrial vehicles installed at customer sites located across the country and in Mexico and Canada.⚫ Collect data for engineering to improve product design⚫Update and maintain assets serial numbers in digital asset management software⚫Create work orders and trouble tickets for issues at customer locations⚫Managed and maintained 3rd party preventative maintenance company, including scheduling for trouble tickets and escalation.⚫Implemented improved re-manufacturing process for failed components⚫Trained new employees on re-manufacturing process and troubleshooting⚫Create documents and procedures for maintenance and troubleshooting⚫Troubleshoot using digital true RMS multi-meter and scope

Vector based layout Design for Engraving.Digital Type and image layout.

Working under CFO consulting design elements with design team.