Experienced and driven Senior Account Manager with over 20 years’ experience in account management. Well organised, articulate and tenacious. Skilled at collaborating with all members of an organisation to achieve business and financial objectives and have a determination to deliver the highest standards of customer service.An entrepreneurial outlook with an ability to identify, develop and implement new products, services and solutions to not only add value to the my customers but also increase revenue and profit.Instrumental in streamlining and approving processes and services. Consistently increased sales and profit margins by creating effective sales plans and implementing strategies to solidify client retention.A talent to nurture and develop key relationships, based on the ability to understand customers' essential requirements. Experienced in handling large and often complex contracts. A wealth of experience in negotiating and delivering continuous and sustained growth.