Michael Davison Email & Phone Number

Sheffield, Gb

Sheffield, Gb

Wakefield, England, United Kingdom

As a Senior Customer Success Manager, I lead initiatives for NHS primary care clients, managing over 400 GP practices and four Integrated Care Boards. I focus on enhancing customer satisfaction and retention through proactive engagement and strategic partnerships. I train teams on advanced analytics software, conduct business reviews to monitor health scores and KPIs, and implement retention strategies. My data-driven approach ensures evidence-based improvements enhanced by SaaS best practices to deliver personalized support in GP practices, ultimately enhancing patient care outcomes.

Wakefield, England, United Kingdom

Sheffield, England, United Kingdom

I managed approximately 150 business-to-business clients, focusing on acquiring new clients, retaining active accounts, and reviving lapsed relationships. I set quarterly targets based on year-on-year statistics and revenue risk reports, utilizing key performance indicators to track my progress and promote long-term, profitable relationships.During my tenure, I participated in internal leadership courses, led team buzz sessions, and transitioned to managing a more valuable client base. I consistently presented bespoke multi-platform solutions that demonstrated quantifiable returns on investment while overseeing various aspects of clients’ marketing strategies.Key Skills included the following; • Digital marketing• Traditional marketing• Content marketing• Search engine marketing (SEM)• Search engine optimisation (SEO)• Video marketing• Direct marketing• Event marketing• Product marketing

Sheffield, England, United Kingdom

As an Event Instructor and Coordinator, I guided individuals and large groups of all ages in the safe use of Segways, prioritizing clear communication and a positive experience. I managed equipment time and battery life to ensure seamless event operations and conducted on-site risk assessments to uphold safety protocols. I handled cash transactions, reconciled accounts, and sold merchandise. Additionally, I transported equipment safely between event locations, cultivating strong customer service skills that encouraged repeat business and positive recommendations.Key Responsibilities: • One-on-one and group instruction on Segway usage • Merchandise sales and cash handling • Time and battery management for equipment • Conducting safety assessments and ensuring compliance • Driving company vans for equipment transport

Sheffield, England, United Kingdom

In this role, I focused on delivering what Starbucks defines as 'world-class customer service.' My friendly and approachable demeanor created a welcoming environment for customers, encouraging them to engage and ask questions. I was enthusiastic about expanding my knowledge of beverages, which made my work engaging and dynamic. I also developed transferable skills such as effective communication, teamwork, organization, problem-solving, multitasking, and attention to detail.Key Responsibilities: • Prepared and served a variety of beverages, including coffee and specialty drinks. • Maintained cleanliness by sanitizing work areas and equipment. • Organized and cleaned service and seating areas. • Provided detailed descriptions of menu items and made product recommendations. • Assisted customers by taking orders and processing payments. • Managed stock supplies, including ordering and distribution.

Sheffield, England, United Kingdom

During my time at Subway, I had the opportunity to enhance my leadership skills and collaborate effectively within a team environment.Key Responsibilities: • Managed staff breaks to ensure smooth operations during shifts. • Trained new employees to uphold service standards. • Handled cash transactions and performed safe counting. • Processed stock orders to maintain inventory levels. • Addressed customer complaints to enhance satisfaction. • Safeguarded the premises by securing the property at the end of each day.

English & History Ba Hons, History

Education record