Michael Day Email & Phone Number

Wakefield, Gb

Leeds, England, United Kingdom

planning and scheduling surveyors and engineers for fibre installations on behalf of openreach

Leeds, England, United Kingdom

Refrigeration Specialist

(On Site) Cmb Engineering, Shipley

Based onsite at CMB Shipley, Internally based account management, Answering customers enquiries (email & telephone) following the full order process through enquiry to sourcing, quoting & purchasing. ERIKS supply the engineering trade with Tools, Bearings, Belts and much more.

Wakefield, United Kingdom

Managing the Parts Department. Analysing Purchases checking prices and building strong business relationships with suppliers. Daily tasks include, ordering parts, auditing engineers reports and monitoring KPI to ensure clients SLA is met.

Grange Moor, Wakefield

Internally based account management (circa 400 customers); Achieving Sales KPI and maintaining margin by upselling and actively promoting manufacturers products; Building and maintaining good customer relations (business to business); Processing quotes and sales orders from customers via telephone and email; Answering customer enquiries in an efficient and timely manner; Processing card payments while complying to data protection rules.

Bradford Road, East Ardsley, Wakefield, Wf3 2Hq

ROLE DETAILS: Managing the Bay Horse Public House• Recruiting Staff• Organising contractors and delivery schedules • Creating HACCP, Food Hygiene and COSHH systems to ensure compliance• Control of invoicing from suppliers and payroll for staff• Banking cash and reporting takings• Producing rotas and arranging staff training • Managing the online content & face to face promotion of a Re-launch after major refurbishment• Performing Discos and Quizzes

Leeds, United Kingdom

ROLE DETAILS: Working in the SMART meter customer service department, answering queries and solving customers technical problems regarding all aspects of SMART metering, I then progressed to the Sales Complaints Resolution Team as a Case Handler managing a portfolio of complaints which included informing the customer of updates and processing the issue through to resolution.• Checking DPA information (Data Protection Act) on all calls • Handling complex billing enquiries• Processing card payments and setting up Direct Debits• Maintaining personal promise diary to check progress of technical faults• Actively promoting and selling British Gas insurance services• Resolving customer complaints by following correct processes and liaising with other departments and companies

Hmp Full Sutton, York Yo41 1Ps

DHL offer a management service to NOMS (National Offender Management Service) providing prisons with their canteen services. This is basically the way prisoners purchase food and other items via a weekly canteen order form. DHL manage the stock, personnel and distribution of canteen orders throughout the prison network.ROLE DETAILS: DHL Manager (HMP Wakefield) and DHL Supervisor (HMP Full Sutton)• Managed up to 50 Staff (10 DHL staff and 40 offenders)• Monitor and Control staff holidays and absence including investigation and disciplinary action if required• Ensure all financial information sent to prisons finance departments and DHL head office on schedule• Receipt supply orders onto the warehouse management system and report any discrepancies to suppliers• Maintain stock integrity via weekly stock checks and monitor shrinkage and damages within KPI• Monitor and record the movement of company assets in and out of the site (tote boxes, pallets etc.)• Train staff in all aspects of health and safety including inductions and manual handling techniques• Maintain site training records and review risk assessments and safe systems of work• Produce reports showing the performance of the site to management via analysis of KPI and cost control• Handle customer complaints in a professional and legal manner (due to the nature of the customer base)• Liaise with the establishment to arrange site maintenance and arrange customer review meetings

Woodkirk Dewsbury

ROLE DETAILS: Kandey Limited was a home based office supplies company which I started in December 2005. I performed the role of sales and admin manager through the day and performed as a DJ on evenings and weekends.• Processing sales orders from customers• Sourcing goods & placing purchase order with suppliers• Delivering goods & liaising with customers• Controlling all aspects of administration, paying suppliers invoices & collecting customer payment & processing all paperwork including Inland Revenue tax returns & VAT

Wakefield, United Kingdom

ROLE DETAILS: I started a Concept as the warehouse manager and moved into the role of Sales Admin Manager. • Managing 5 sales staff & 6 warehouse staff & drivers• Making sure all staff met individual targets• Monitoring working hours, holidays & taking disciplinary action if necessary• Handling sales calls & following orders through to conclusion by collating & processing purchase orders• Stock control, including introducing a PI system (perpetual inventory)• Serving trade counter customers• Creating quotes for existing customers, tendering for new contracts & making outgoing calls to current & prospective customers

Leeds / Sheffield

ROLE DETAILS: I started at John Heath as a warehouse operative and became their relief driver covering their van routes in 94 I applied for a role in the sales office taking and making calls to customers. After 6 months I became a Business Development Manager and then when the company moved to Sheffield I took the role of Account Executive.• Internally based account management (circa 300 customers)• Achieving Sales KPI and maintaining margin by upselling and actively promoting manufacturers offers• Building and maintaining good customer relations (business to business)• Producing monthly sales reports and collating and presenting sales office call statistics to management