Michael De Gray Email & Phone Number

Cornwall, Ontario, Canada

Provide Network wide support to all end users. This included internal clients such as other departments, and also external support for the retail and commercial divisions. Here I supported the users via tickets and phone calls. I would assist with any IT related issues including: Security issues such as camera support and security clearance levels, imaging computer via Acronis and on a Fog Server. Replace outdated computers with new ones, updating to a newer operating system while maintaining the users documents (Windows XP to Windows 7 or 10). Place orders to external companies for supplies, such as mouse, keyboards, laptop, batteries etc. Replace batteries in APC Battery Backups. Setting up and implementing backup software to be used at the corporate office.

Cornwall, Ontario, Canada

First level support for the entire facility. Support would be provided via phone, E-Mail and in person. This would require me to prioritize incoming issues and fix issues accordingly. Single point of contact for all IT related issues on my given shift. Some of duties included working with SQL to query information for fellow employees, troubleshoot and setup phones, computers, RF scanners, radios, conveyor software (Intelligrated), Warehouse Management Software, iPads, printers (Zebra and RICOH), imaging computers and RF units. I would also be responsible for contacting level two support should it be required, this was done via ticking system Bugzilla

Canada

Provide fast, reliable wired and wireless communication and information systems using leading edge voice and data systems. This is part of the communication branch in the Canadian Forces

Cornwall, Ontario, Canada

This position was customer support for our client over the telephone.Troubleshooting technical issues, if unable to fix remotely we would be required to book a technicianTroubleshooting billing issues, explaining overage fees or the users bill in general, applying adjustments when needed.Selling, ask probing question to determine the users specific needs and suggest options that may suit those needs.Provide internal support to agents when faced with complex situations.

Avonmore, Ontario, Canada

Troubleshoot, repair or replace customers computers, hardware or software issues.Setup customers home wireless and wired network, this could also include setting up a ubiquiti.Backing up users data to ensure all files were present after a computer cleanup.Assisting customers in person an over the phone to resolve any issues they may be experiencing. Ordering replacement/upgrade parts from online websites and doing cost comparisons to get the best product for the value.This position also included delivery of repaired machines and setting the computer back up at the clients house.