Michael De Guzman Email & Phone Number

Professional Skill Set• Over a decade of experience in Customer Service, Sales, Marketing including ‘Big-Box’ Retail Store Management.• Proficiency in building sales by effectively recruiting, training, and developing staff.• Skilled in MSOffice programs such as MSWord, Excel, Outlook, PowerPoint, Access and Windows 98 to Windows 8 OS.• Proven above industry standard for Alpha-Numeric and Numeric keyboarding skills with outstanding accuracy levels.• Creating and maintaining databases for automated tracking of clientele.Communication and People Skills • Consistently optimistic and facilitates a positive work environment. • Commendable ability to focus on customer matters, assess the issue and find the best possible solution.• Notable aptitude in retaining vital customer information for accurate and prompt response and processing.• Exceptional command of the English language with strong written and verbal abilities.Organization and Time Management• Demonstrated capacity to manage complex situations and modify them into practical tasks.• Established and maintained databases, including status reports and statistical variations of client activity.• Produced quality work even under time pressure and deadlines.• Proven ability to understand and follow complex instructions to successful conclusions.• Collaborated in teams to allocate workload in a more time efficient manner.