As a bookseller you will receive and unpack stock, categorize books and merchandise stock for the customer.    You will also focus on customer service making sure the customer gets excellent service by delivery of their needs.  You will build up your book knowledge every day to build strong relationships with the customer driving up sales.Main ResponsibilitiesCustomer Service – offer assistance to every customer entering the store with a friendly and positive attitude.Housekeeping – keep the store clean and tidy.Merchandising – making sure all window displays and in door displays are attractive and eye catching and changed every two weeks.  Check that the bestsellers are in stock and on display.Stock Management – assist the manager in measuring and controlling shrinkageSecurity – need to be alert and aware of the non-shopper/shop lifterBook knowledge – constantly building up your knowledge of the books in the storeSales and upselling – building up relationships with potential customers, upselling and cross selling.   Pushing promotions.  Recommending a substitute and alternative book and other unique products.Sourcing and ordering books for customers using the lookup systems at your disposal.Admin and control – cash up, credit card checks, wage payout, shortage reports, supplier payout, attendance register, email communication, gift vouchers, etc.

Ghostwriter (Songwriter - proofreader) Author

Working in the warehouse as well as deliveries.