Hi! My name is Michael Ryan. I am 26 years old from the Philippines.I worked in a BPO set up for more than 5 years (mainly as a team manager).Day-to-day tasks includes (but are not limited to) monitoring performance, coaching employees, presenting weekly performance reviews and monthly business reports. I also supervise team meetings and handle escalated concerns.I recently graduated from an Online Virtual Assistance Academy where I gained some knowledge on:- Email Marketing and Management- Social Media Engagement, Marketing and Management- Basic Graphic Design- WordPress ManagementI can help you manage your E-mail, and social media account as well as your small business. Also, I can make campaigns, send emails, and promote your service or product to your prospects and customers which will surely help your business and will be appealing to customers.I am goal-oriented, a fast learner, and dedicated to my work. I always aim to deliver a good job before the deadline. I love learning, exploring, and adapting to new things.If you think we are a good match. I am looking forward to being part of your successful business/company.Thank you for taking the time to read my profile. Have a great day ahead of you!
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Team ManagerTaskus Sep 2020 - May 2022Meycauayan, Central Luzon, PhilippinesFood Delivery (USA) & E-Commerce (USA)Managing a team of chat representatives for a fooddelivery campaignCoaching agents to ensure that they provide the bestcustomer experience.Reviewing the team's productivity and performance scorecardsPresenting weekly performance reviews and monthlybusiness reviews -
ExecutiveExl Services Jan 2020 - Aug 2020Pasay, National Capital Region, PhilippinesLife Insurance (USA)Executive at the Death Claims Department of the largestlife insurance firm in the US.Validating and reviewing requirements for each claimExplaining the final computation and ensuring payment iscompleted
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Team ManagerTranscom May 2014 - Aug 2017PhilippinesTelco (UK)Managing a Customer Service and Technical Supportteam at one of the biggest telephone service provider inthe UK.Coaching agents to ensure that they provide the bestcustomer experience.Reviewing the team's productivity and performance scorecardsPresenting weekly performance reviews and monthlybusiness reviews
Michael De Rojas Education Details
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Information Technology
Frequently Asked Questions about Michael De Rojas
What is Michael De Rojas's role at the current company?
Michael De Rojas's current role is Virtual Assistant.
What schools did Michael De Rojas attend?
Michael De Rojas attended Ama University.
Not the Michael De Rojas you were looking for?
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Michael De Rojas
Animator & Editor / Graphic Multimedia Designer / Printing SpecialistAbu Dhabi Emirate, United Arab Emirates -
1gmail.com
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