Michael Dea Email & Phone Number

Escondido, California, Us

Leading a team of developers in designing client websites, fostering strong employee relationships to enhance job satisfaction; achieved a 100% employee retention rate.Developing innovative website designs to maintain competitiveness within the industry and to enhance user experience.Creating new logos for clients, adhering to design principles for effective branding.Designing all corporate materials, including company logos, websites, and marketing collateral.

Escondido, California, Us

Escondido, California, Us

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Beta testing for new products to expose to our client base to troubleshoot potential situations our clients will encounter including quality assurance management. Training other employees on the product integration along with communicating new details to our development team.

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Hour long consultations with new clients to fully introduce them to our system and services. Conduct a smooth transition onto our website platform. Continuous development of communication skills for handling brand new clients and also with coworkers in a team-focused environment. Time management skills for managing consultation call times and preparation for future calls. Helped increase client satisfaction via NPS surveys from 40% to 80%.

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Providing ongoing support for our clients via calls and emails. Includes addressing questions and issues with our website platform, domains, social media, and SEO practices. Handled various aspects of our business and developed communication skills with clients of various technology literacy or dealing with upset clients.

Design work for large print jobs and high profile customers such as business cards or flyers. Redesigned Cal Copy price list brochure, business card, and design elements for website. Assisting customers with printing copies, graphics, books, posters, and flyers. Advising graphic design students.