With the recent acquisition of the 2 Tivoli Cinemas in Bath Spa and Cheltenham Spa, we now have a portfolio of 44 venues, with Bury St. Edmunds due to land in early 2024. I look after support and infrastructure, making sure everything is in place for when our new ventures open. We may hit 50 venues in 2024. Exciting times ahead.

Whilst I am a level 2 engineer with Conosco, I am hired out to Dennis Publishing on a full time basis as IT Team Leader. I oversee and manage the case queue, starters, leavers, handovers, training, projects, AV, and look after all publications onsite and remotely. I deal with a mix of Windows Laptops, Chromebooks and Apple MacBooks, iMacs, iPads etc. I support our Google G-Suite platform, and help manage our 500 onsite users.

My jobs include dealing with any 2nd Line Support queries that come in on a daily basis, and working closely with 3rd Line Support to resolve issues. Monitor and maintain all of our Cisco Catalyst 2960 switches across the group, and perform configuration changes when needed (VLANs, port management, DHCP, DNS etc.). Look after the primary and secondary lines in all of our venues, escalating any major issues to 3rd Line Support whenever necessary. Look after any new lines going into our venues, and implement other solutions when needed (satellite trucks, or 4G routers for remote box offices etc.). Look after the wifi across the group, and work closely with SKY to make sure all of our Access Points are always up. The first port of call when any of our systems are struggling. Also manage and maintain the Avaya IP Office phone systems across the group, along with our Polycom Video Conferencing systems. Supports 37 theatres in the UK, as well as our HQ's in London and Woking, plus our sites in Germany and in the US.• 20 Years IT experience• Ticketing Systems ; ENTA, Audience View, Ticketmaster• WYSE Terminals (Citrix Thin Clients), Desktop PCs, BOCAs, PDQ’s, Ticket Scanners, Report Printers, Peripherals, Cisco Catalyst 2960• Cloud Wifi• Line Management (copper, fibre)• Avaya IP Office• Polycom Video Conferencing• All Windows OS up to version 10• Microsoft Office up to O365• Windows 2000/2003/2008 server• Active Directory• BES• Citrix• TCP/IP, DHCP, DNS, WINS• Remote Desktop, TeamViewer, GoToMeeting, DameWare• Nortons Anti-Virus, McAfee, AVG• Epos - Zonal tills• Epos - Verifone PDQ's

With the title of 'Ticketing System Support Specialist', I mainly look after the Box Office and Groups departments across the ATG group, ensuring they run smoothly. I am responsible for setting up and maintaining the hardware, along with doing site visits to all of our venues across the UK. I need to ensure that all ticket printing and payment transactions work fine, across all ticketing systems which include ENTA, PCI Ticketmaster and Audience View. I also get involved with projects, implementing solutions across all 39 of our venues.