Michael Deffenbaugh Email & Phone Number

Baldwin Park, California, United States

Baldwin Park, California

- Handle all customer service requests from regional sales reps, dealers, and consumers- Shademaker representative

Pasadena, California

Back end customer service. Managed regional sales reps. Entered large container orders and handled various logistics duties

Glendale, California

-Communicated proficiently in order to handle special client requests. -Worked directly with production to ensure jobs were correctly upgraded and delivered in a rush or expedited manner.-Handled 50-60 new daily customer service requests which required proficient organization in order to maintain a balanced work environment. -Exceeded in customer service by ensuring client requests are handled proficiently, while ensuring happiness and expectations are always met. -Handled various cycles such as simple copy orders or corrected transcripts. Cycles were expected to be handled in one day and we were graded based off statistics we maintained daily.

City Of Industry, Ca

-Communicated daily with coworkers while cold calling to gain accounts.-Learned the importance of language as a skill in creating life-long partnerships between retailers and our company in the Paintball Industry.-Used Outlook to organize my daily schedule as I managed various accounts. -Answered all calls on a daily basis in order to meet and satisfy customers’ needs. Handled all service emails and sales emails. -Responsible for creating various rebate programs and warranty programs.

Temple City, Ca

-Assisted guests in Customer Service in the copy and print depot.-Met daily project deadlines, communication, multi-tasking, and organization. -Handled 25-30 projects weekly which required extensive paperwork with Quality Control and close customer interaction.

Pico Rivera, California, United States

Operator of different bookbinding machinery including: End-sheet folding machine, Hydraulic crease-press, Pneumatic pre-creaser-press. I also organized textbooks for collating, organized archival purchases of past customers, and worked in the shipping department where I handled large shipments on a daily basis.

Riverside, California, United States

As a crew member I mastered such duties as taking orders for the front counter, working drive thru, presenting food to customers, CBB, and mastering the grill. I was also awarded “Employee of the Month” my first month with the company and I soon after became a McCafe Certified Specialist

Riverside, California, United States

- Completed daily clerical duties such as filing and creating labels- Processed over 30,000 documents annually and completed various projects- Provided customer service over the phone and in person- Obtained knowledge of the UCR SIS database and FERPA regulations

Bachelor Of Arts (B.A.), English Language And Literature, General

Diploma