Michael Defrank Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

• Develop new features and improve existing code within the Ruby on Rails framework according todetailed specifications.• Use Rspec/Capybara to write automated unit tests to be run via CircleCI before deployment.• Monitor Sentry.io to diagnose and respond to errors raised within the application across variousenvironments.• Work with peers in Product to draft detailed technical specs and difficulty estimations for tickets asnecessary.• Utilize Bitbucket integrated with Jira for version control and workflow management.• Participate in Agile process including planning/retro/review meetings.

Cleveland, Oh, Us

• Built a library of automated web testing using TestComplete (a Javascript-based software) to simulate clicks, population of text fields as well as to verify on-page values. • Created a comprehensive API test from scratch using a combination of TestComplete, Postman and the Command Line Interface (CLI).• Completed the Emerging Leaders management training workshop; a multi-session course based on the Millennial Leadership Program from Development Dimensions International (DDI) Inc.

Washington, Dc, Us

Accepted a promotion to rejoin the Nurse Assistant Training (NAT) team to provide cost-effective inventory solutions. Active participation in defining the role of the newly created Inventory Specialist position. Bridged the gap between internal Program Managers and external business-to-business sales representatives. Coordinated nationwide reallocation of medical equipment from defunct programs while adhering to state regulations. Often operated alone, out of state cooperating with local interdepartmental staff to accomplish directives with minimal supervision.• Maintenance and dissemination of an interactive departmental requisition form for all necessary medical and office supplies.• Requisitioning an annual budget of more than $145,000 in medical and office supplies for 60 training sites in 19 states via Ariba Spend Management.• Creation and maintenance of a 16-character, cloud-based, QR code serial number database for all medical equipment and office furniture across the territory.• Preparation and execution of strategies for closure of 19 training sites; reallocating medical equipment and office furniture within the department, as well as coordinating stewardship of relevant program and student files. • Planned and supervised contractors in the $59,000 renovation of an open office space into a state-approved facility with two classrooms and a skills lab; utilized 3-D models created via SketchUp to produce schematics to achieve an optimal layout.• Negotiated pricing with a medical supplier to provide free shipping and an average of 19% off retail prices for a catalog of commonly used items.• Secured a lower price point with a local printer when compared to a national Red Cross contract with FedEx Office, saving an estimated $.06 per piece.

Washington, Dc, Us

Hired for permanent employment interdepartmentally thanks to reputation for thoroughness and attention to detail. Served in a purchasing role, as well as consulting on operations to implement solutions regionally. Supervised daily volunteer staff to assist in maintenance and sanitization of equipment. Earned reputation as a self-starter with the ability to operate on the road.• Coordinated the acquisition of inventory and equipment for a territory of 40 counties, including 34 training sites.• Facilitated the success of 40 paid instructors and 39 volunteers by maintaining inventory levels of personal “go-kits” and providing Quick Reference Guides to facilities as well as detailed instructions for off-site courses.• Produced an audiovisual solution used in off-site presentations now used by 12 Logistics Specialists in Ohio, Kentucky and Indiana.• Created a user-friendly, input-driven Excel template for standardizing materials provided for courses in the territory.

Washington, Dc, Us

Originally hired as a part-time employee, quickly promoted to full-time contract employee with an expanding role. Actively sought additional responsibilities including marketing, operations and grant reporting. Served as a client-facing contact; conducting sales presentations to potential enrollees and eventually overseeing day-to-day administrative duties for Lorain County operations.• Produced more than 20 marketing and communication pieces, monthly newsletters, and other correspondence, including letters of endorsement signed by state representatives.• Acted as liaison between students and administrators; resolved personal issues, submitted state certification paperwork, organized and executed graduation ceremonies and job fairs.• Utilized public speaking skills and PowerPoint presentations to address orientation groups with as many as 95 attendees to aid in recruitment of customers.• Maximized administrative efficiency through the creation and maintenance of weekly Excel reports and Access databases for department use.

• Served on the event planning staff for the annual Family Fun Fest; an event that raised more than $13,500.• Demonstrated versatility during the "Discover the Cosmos" annual benefit and auction by switching between the roles of timekeeper, raffle sales assistant and bartender upon request of the Volunteer Coordinator.

Cleveland, Ohio, Us

• Assisted in logistical planning for 4 major events, with attendance ranging from approximately 100 to 10,000 guests.• Recruited, organized and served as the primary contact for more than 200 volunteers from universities throughout Ohio.• Participated on 4 planning committees; communicated progress reports on graphic design projects as well as vendor and entertainment contracts.• Co-created open house tour routes, trained volunteer 12 tour guides and led tour groups during the event.

• Created a video tour of the museum using Corel Video Studio.• Offered creative input to improve the visual layout and accessibility of contemporary Civil War art.• Demonstrated attention to detail while photographing and documenting more than 150 artifacts for archival purposes in accordance with the museum’s system and standards.

Bowling Green, Oh, Us

• Answered visitor inquiries about the city and county via phone, e-mail and in-person; researched each query to provide the most comprehensive solution.• Co-created a quarterly citywide newsletter by identifying topics, writing articles and using Microsoft Publisher to format the final product.

Certification, Full Stack Web Development

B.S., Education - Tourism Administration W/Specialization In Tourism Administration & Event Planning