Michael Deignan Email & Phone Number

Denver, Co, Us

Implemented and maintained comprehensive monitoring of data center servers and environment using DCIM, HPE One View, and building management systems, ensuring optimal performance and uptime.Proficiently managed the Data Center Infrastructure Management (DCIM) database using EcoStruxure IT Advisor, resulting in streamlined asset tracking and improved operational efficiency.Applying ITIL framework principles to effectively manage and maintain assets, minimizing their impact and ensuring seamless operations.Successfully orchestrated scheduled maintenances and repairs with vendors for critical infrastructure components, contributing to an impressive 99.99% uptime record.Expertly installed and managed cable management systems both within and above racks, enhancing the overall organization and accessibility of the data center.Configured and installed rack PDU’s, rack ATS, and busway tap box to Starline bus for new rack installations, ensuring seamless power distribution and redundancy.Proficiently handled the installation and maintenance of Fiber and Copper network backbone within the Data Center, bolstering network reliability and performance.Developed and updated comprehensive daily operating processes and procedures, promoting standardized workflows and optimizing data center operations.Managed Data Center workflow using ServiceNow, streamlining task assignments and ticket tracking for maximum efficiency.Demonstrated excellent communication skills by promptly responding to and following up on email inquiries, fostering strong relationships with stakeholders and team members.Played a key role in commissioning new assets into the Data Center and efficiently decommissioning assets that reached their end of life cycle, ensuring optimal resource utilization.Proactively resolved network and hardware issues by employing diagnostic tools and leveraging available resources, minimizing downtime and improving overall system stability.

Arlington, Va, Us

Spearheaded deskside computer repair and refresh initiatives, swiftly resolving hardware and software issues to minimize downtime and optimize employee productivity. Conducted comprehensive laptop servicing and repairs, diagnosing problems and implementing effective solutions, resulting in a significant reduction in equipment replacement costs. Managed data/network backups and recovery procedures, ensuring data integrity and security, and providing timely restoration when required. Led computer lab installations, coordinating with cross-functional teams to ensure seamless implementation and configuration of equipment and software. Expertly handled the uninstallation and reinstallation of workstations, adhering to best practices to maintain system stability and user preferences. Acted as a primary point of contact for helpdesk support, promptly addressing user inquiries, troubleshooting technical concerns, and providing clear instructions to optimize system functionality. Developed and delivered user training sessions, empowering employees to make the most of technology resources and tools.

Pacific, Washington, Us

Proficiently maintained and operated the Peddinghaus MDL100/B hydraulic drill, ensuring precise and efficient drilling operations. Expertly operated the ProNest plasma cutter, delivering high-quality and accurate cutting results. Utilized AutoCAD program to create and input detailed blueprints, showcasing exceptional drafting skills and attention to detail. Demonstrated a strong aptitude for reading and comprehending complex blueprints and material lists, ensuring seamless workflow and minimal errors. Meticulously transferred physical documents into digital blueprints, meticulously marking hole locations in the material for streamlined production processes. Proactively managed and labeled all incoming materials, facilitating easy identification and organization throughout the production line. Acted as the go-to person for troubleshooting, diagnosing, and resolving mechanical and software issues, displaying a problem-solving mindset and technical expertise.

Basking Ridge, Nj, Us

Receiving and handling escalated calls from customers/clients, effectively addressing inquiries and providing comprehensive resolutions for Verizon Wireless products and services. Troubleshooting Tier I and Tier II device and service problems with a meticulous attention to detail, ensuring swift and accurate solutions to enhance customer satisfaction. Documenting customer accounts with precision and updating relevant information promptly to maintain accurate records and ensure seamless follow-up. Demonstrating exceptional typing speed of 50 WPM while maintaining high accuracy levels, facilitating efficient communication and quick issue resolution. Expertly de-escalating irate customers, skillfully addressing their concerns, and preventing service cancellations, earning a reputation for effective conflict resolution. Proactively optimizing job performance by efficiently utilizing available resources to resolve customer inquiries, resulting in increased productivity and customer satisfaction. Employing active listening, emotional understanding, empathy, and sympathy to establish a genuine connection with customers, fostering rapport and trust. Displaying exceptional salesmanship, tactfully upselling products and promotions, enhancing the overall customer experience without compromising customer satisfaction.

Dallas, Tx, Us

Demonstrated exceptional cooking skills in preparing, packaging, and delivering orders promptly, ensuring a delightful dining experience for customers. Meticulously maintained a high standard of cleanliness and sanitation in work areas, guaranteeing a safe and hygienic environment for both customers and team members. Proficiently managed and balanced the till, displaying strong attention to detail and accuracy in financial transactions. Entrusted with the responsibility of opening and closing the restaurant, ensuring smooth operations and security protocols were followed meticulously. Played a key role as a mentor in training new hires, providing comprehensive guidance on KFC's procedures, and fostering a positive and inclusive team culture. Skillfully deescalated challenging situations, employing excellent communication and conflict resolution abilities to address customer concerns and uphold customer satisfaction. Displayed keen business acumen by effectively upselling products, contributing to increased sales and revenue for the restaurant. Proactively managed inventory levels, optimizing stock rotation, and minimizing waste, resulting in improved cost-efficiency. Successfully placed stock orders, demonstrating effective organizational skills and maintaining optimal inventory levels to meet customer demands.

Bachelor'S Degree, Information Technology

Highschool Diploma Equivalence